Original topic:

Fridge not cooling RF255HMEDBBC/AA

(Topic created: 06-26-2022 06:51 AM)
Kitchen and Family Hub

Samsung Fridge RF255HMEDBBC/AA

The fridge is not cooling very well the Frezer works fine.

a couple of months ago I installed the Samsung kit to stop the coils from iceing up in the back of the fridge.

Anything I can do to trouble shoot the FAN or thermosstats before I take it all apart?


1 Reply
Community Manager
Community Manager
Kitchen and Family Hub

Hi there! I can definitely understand your concern with the refrigerator not cooling properly. I'm providing the following link to our guide on what steps to take if this happens: https://www.samsung.com/us/support/troubleshooting/TSG01001027/



If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/