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userwA0hPzJ8t5
Constellation

Fridge not cooling

Have a four year old Samsung that just quit cooling on top shelf.   Have called three service companies and none will work on a Samsung as they are difficult:/ often unfixable.   It would appear from posts that  this is a common problem.  Samsung is not responding to requests for advice/assistance.  Did I really spend 3000 on a fridge that is garbage four years later?!   

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Fridge not cooling

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userwA0hPzJ8t5
Constellation

Re: Fridge not cooling

I was asked to send model and serial number .... which I did 

I never received any feedback / advice.  

Ive called two more repair companies who both advised that Samsung’s are basically trash after a few years.  

 

I have no functioning fridge.  

 

I’m not able to get any help .... I find this unacceptable for a product I paid over a thousand dollars for and is less than four years old 

I’m barely out of my three year warranty 

 

Cani I get any feedback?!

 

 

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userw9fcFRPvJ7
Asteroid

Re: Fridge not cooling

FIXED:

-Unplug your refrigerator

-Remove rear bottom panel and vacuum out all the dust in the coils

-Open doors and remove all food and shelves (might as well clean the now)

-Remove twin cooling panel by removing screws

-Take a hair dryer to all the ice (put towel under the condensor)

-Wrap copper lines in paper towels, then wrap the paper towels with aluminum foil to make homemade insulation over the pipes in the upper right corner

-Reinstall everything

-Plug back in 

-Made sure the fridge is at least 2" from wall

-Hold down the Power Freeze and the Power Cool buttons at the same time for 3 to 5 secs to take it out of showroom mode where the cooling is not set to operate

-Everything will blink then it will stop. This resets the fridge

-You're welcome

@userwzl3eIwFGp  @userRlWFVIvJFk @SamsungLou @userwA0hPzJ8t5 @SamsungJam 

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