Have a four year old Samsung that just quit cooling on top shelf. Have called three service companies and none will work on a Samsung as they are difficult:/ often unfixable. It would appear from posts that this is a common problem. Samsung is not responding to requests for advice/assistance. Did I really spend 3000 on a fridge that is garbage four years later?!
I was asked to send model and serial number .... which I did
I never received any feedback / advice.
Ive called two more repair companies who both advised that Samsung’s are basically trash after a few years.
I have no functioning fridge.
I’m not able to get any help .... I find this unacceptable for a product I paid over a thousand dollars for and is less than four years old
I’m barely out of my three year warranty
Cani I get any feedback?!
-Unplug your refrigerator
-Remove rear bottom panel and vacuum out all the dust in the coils
-Open doors and remove all food and shelves (might as well clean the now)
-Remove twin cooling panel by removing screws
-Take a hair dryer to all the ice (put towel under the condensor)
-Wrap copper lines in paper towels, then wrap the paper towels with aluminum foil to make homemade insulation over the pipes in the upper right corner
-Plug back in
-Made sure the fridge is at least 2" from wall
-Hold down the Power Freeze and the Power Cool buttons at the same time for 3 to 5 secs to take it out of showroom mode where the cooling is not set to operate
-Everything will blink then it will stop. This resets the fridge