Original topic:

Gas Range not heating question re solutions

(Topic created on: 2/15/21 11:09 AM)
useru3t3jVfYyE
Asteroid
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Kitchen and Family Hub

Model #NX58H9500WS

Same problem as many- oven not heating past 175 degrees, cooktop works fine. I have seen posts here where people say they replaced the "ignitor" but it appears some post a picture or model of an ignitor (DG94-00520A) while others post a picture of the Sensor-Thermistor (DG32-00002B) as their solution.

I suspect in my case it is the Sensor-Thermistor as the oven some times get to the proper cook temps (after an extended period of time) which suggests to me that the gas is actually being ignited as opposed to a bad ignitor which would not light the gas at all? Does that make sense? I just don't want to buy the wrong part and I can't have a service guy show up for $500.    

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2 Replies
useru3t3jVfYyE
Asteroid
Options
Kitchen and Family Hub

Can someone from Samsung answer this please? 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Once you set the temperature and press start, the oven will display 150 degrees Fahrenheit and begin to preheat. The displayed temperature will increase when the oven gets hotter than 150 degrees and will continue until the oven reaches the desired temperature. If the display seems to be stuck at 150 for much longer than it should, it is because the oven is not heating. Perform these steps if this occurs.

  1. Make sure the door hasn't been left open.

    The oven will shut off if the door is left open for too long. This is a safety precaution.

  2. Confirm you're not in demo mode.

    If you're in demo mode, the display will show tESt (or tE 5t). Some models show a d on the display, and wall ovens with an LCD screen will show DEMO at the top of the display. When in demo mode, the oven and cooktop will not heat (although a gas cooktop will still ignite).

    Instructions to disable demo mode are available in the user manual.

    test on display

  3. Check the gas pressure (for gas ranges).

    The oven will ignite and turn off multiple times while cooking to maintain temperature.

    If the oven does not ignite at all, light one of the burners on the cooktop and try heating the oven again.

    • If the burners will not light, check if the gas is turned on for the home. Contact the gas company for further assistance.
    • If the oven heats up when a burner is lit, but not when the cooktop is off, the gas pressure is too high. If the range was recently installed, contact a professional installer, otherwise contact the gas company.
    • If the oven does not heat up when the cooktop is on, this will require service. 
  4. Turn off the circuit breaker for 30 seconds, then turn it back on.

    Electric ovens require 240V and a lot of homes will use two 120V circuits instead of one 240V one. In some cases, if the two circuits are not linked together correctly, one will trip and the other won't. This will cause an electric oven to still be able to turn on, but be unable to heat. (Gas ranges use only one 120V circuit and will not power on or spark the igniter if the circuit is tripped.)

    Tripped circuits may not be immediately noticeable as they sometimes look like they are untripped, so cycle them off and back on again to be certain.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- You can Private message me or one of our moderators with your full model and serial number to see options. http://bit.ly/2tCGnGK
- You can use the link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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