Original topic:

Gas Stove Samsung did not send qualified installatin technician

(Topic created on: 3/26/21 5:26 PM)
userZE4Zolcq3u
Astronaut
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Kitchen and Family Hub

I paid for delivery of Gas stove I bought, Installation and Haul away. Samsung sent a NON Qualified techcncian, he admitted he was not trained in Gas installation who Dropped off GAS stove and left! Did not do installation that I PAID for or Haul Away of old stove I PAID for. 1 week later I still have 2 stoves in my tiny kitchen, no follow up after numerous phone calls and I was told it would be "escalated" to fix it! NOPE!

 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

To verify, was the range purchased through Samsung directly or through a different retailer? Typically, someone from your gas company would need to come out and hook gas up to the range as they are qualified in "installing" gas, so to speak. 


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userZE4Zolcq3u
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Kitchen and Family Hub

purchased through Samsung directly. I paid for gas installation. They sent wrong technician who said he was not qualified in gas stoves. But  THE FOLLOW UP SERVICE IS HORRENDOIUS DEALING WITH SAMSUNG. Tranferred 5 times to differant depts with no follow up after  1 week. Thank you

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I totally understand your frustrations. Regretfully, there's not much we can do here since we don't have access to your account.  You will need to contact our E-Commerce department directly as they are the ones that you would need to speak with. Their direct number is 855-726-8721. I wish there was more we could do for you :( 


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userZE4Zolcq3u
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Kitchen and Family Hub

Thank you. I think that is the number I called and got transferred 5 times and hung up on and was told it might take 9 days for a answer even after they "Escalated" the problem. Tried chat and was never transfered to right service after being transferred to 3 different depts over chats. Sadly I  will never order Samsung ever again as their customer service is so horrible.

 

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