Original topic:

Glass Stove Top Cracked

(Topic created: 02-10-2021 07:04 PM)
user1e8eitiuKH
Constellation
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Kitchen and Family Hub

We have a Samsung Electric Stove/Oven manufactured in June 2018 and the stovetop cracked for no apparent reason. The model number is NE59N6630SS. What are our options?

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MsBri1
Neutron Star
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Kitchen and Family Hub

My sincerest apologies for the frustration and inconvenience this has caused. I would like to escalate your case to the team that specializes in these types of situations to ensure you are taken care of with this.

In order to do so, please send me a private message with the following information:

Full Model Number/Code:
Full Serial Number:
Pictures:

Messages can be sent via any of the following options along with
a link to our thread.

Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung Moderator: http://bit.ly/33ipYnO


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userkcDi2eGyOi
Constellation
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Kitchen and Family Hub

My glass top on my Samsung stove just cracked.  We has a pot of soup simmering and the whole thing suddenly cracked.  I spoke with a rep at the Samsung site and they suggested I "walk it in" to a service center. LOL.  Anybody getting any support on this?  My model is NE58F9500SS.  

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userkcDi2eGyOi
Constellation
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Kitchen and Family Hub

Cracked glass stove top. 
Model: NE58F9500SS

[edit]

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Anonymous
Not applicable
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Kitchen and Family Hub

Could you please send pictures of the cooktop damage to this PM LINK?

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user3c8w6rqqxK
Constellation
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Kitchen and Family Hub

Same here. Tech even said it was a defect that was standing with me. He called support and they said no its physical damage and not covered. What?  We were both shocked. Tech called Samsung support and explained that he's standing right here and it's a defect. Samsung  placed us on hold and came back and said the Tech said it's not covered. The Tech said it's a defect and I'm standing right here with customer. Samsung said no its the higher up Tech that denied it. Never again!  Regret filling my house with Samsung!

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Asprodiel
Constellation
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Kitchen and Family Hub
We bought our oven in 2018. It just cracked while heating up a pan with oil in it. It will be the second time in two years of owning it that we have to replace the glass top. 
We've been very careful not to set hot items on it or to drop anything on it; it just popped. 
Model NE59M4320SG
Is there a known defect with the burners or glass in this model or this year of glass? 
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userT6IHwqoTdD
Astronaut
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Kitchen and Family Hub

Model # NE59M4320SW manufactured in January 2020. 

       The stove cracked while it was not in use! I am at a loss here. This is not safe and poorly made. The crack is over the stove eye that seems to take FOREVER to boil water,  even though it's labeled "fast boil". We own a few Samsung appliances and have been happy so far,  but this stove is a hassle. How can this be resolved? 

 

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userv4Z7rhSqcs
Constellation
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Kitchen and Family Hub

I have not had my stove for a year. Tonight, the glass cracked over one of the eyes. I have a 3 year warranty with Lowe's. What should I do to get a repair?

SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I'm sorry to hear that, you do have two options if you are still within the one year warranty we can get the unit set up for service, but if the top glass is deemed physical damage then this will be an out of warranty repair, if you would like to see if this is still within the one year please send me a private message with your full model and serial number and pictures of the crack on the range. 


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