- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-26-2021 06:27 PM in
Kitchen and Family HubWe have a Samsung Electric Stove/Oven manufactured in June 2018 and the stovetop cracked for no apparent reason. The model number is NE59N6630SS. What are our options?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-28-2021 04:56 PM in
Kitchen and Family HubAfter only 7 month one of the eyes have started to crack in several places. Model #NE59T4311ss
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-30-2021 02:21 PM in
Kitchen and Family HubMy glass stove top broke, not sure how, but tried to order a new stove and it's been backordered until the middle of June. Can I order a replacement glass stove top and have it repaired? If so, what information do you need and where can I order it from?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-03-2021 05:29 PM in
Kitchen and Family HubI have a Samsung electric range with a glass top that just spontaneously cracked while I was heating soup (only had 1 burner on med-high heat). This is not expected performance for a stove top. Is this a known defect, safety issue, or has Samsung made any recalls related to the stove model NE58F9710WS? Based on other customers posts this seems to be a known problem and I do not want to pay to replace the top if this is a known defect and safety issue with the stove if it's just going to happen again.
Any information is appreciated. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2021 02:44 PM in
Kitchen and Family HubMy stove just cracked too and am super disappointed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2021 07:35 AM in
Kitchen and Family HubI am now on crack #3 after two top replacements. I am so disappointed!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2021 02:39 PM in
Kitchen and Family HubWow,
It seems that Samsung has created a lot of stoves that have cracked within months of taking them out of the box...Including mine. I don't understand how or how much to replace this problem. How did stoves last for 50 years before these crappy glass tops?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2021 03:16 PM in
Kitchen and Family Hub- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-22-2021
06:25 PM
(Last edited
10-14-2021
11:20 AM
by
Samsung_Stephan
The Electric Range is pretty new, it was bought around 1 year ago when we moved to this new house (10 months ago). While my wife was heating a pot, it was suddenly cracked. We are so sad and try to find a solution for replacement. We would be appreciate if you help us. We are seeking urgent assistance due to COVID era as we are all working from home. Thanks!
Serial Number : <hidden>
M/C : NE59M4320SS/AA
Serial Number photo <HIDDEN>Cracked Glass Top - 1Cracked Glass Top - 1
Cracked Glass Top - 2Cracked Glass Top - 2
Cracked Glass Top - 3Cracked Glass Top - 3
Cracked Glass Top - 4Cracked Glass Top - 4
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-23-2021 01:31 PM in
Kitchen and Family HubCan someone please help me out?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2021 08:23 PM in
Kitchen and Family HubHello,,,,, We are a samsung fans, everything is samsung in this home. Never had any problem. Till now, of course, now that everything is so hard cause the virus. We are so happy with our appliances and phones (S20 ulta), and our tvs. Any way, while my sweet wife was making our dinner our electric range glass top cracked. We need help to replace it. Both of us need to eat healthy and we use our range 3 times a day. Please help us!
