Glass Stove Top Cracked

[user1e8eitiuKH]

We have a Samsung Electric Stove/Oven manufactured in June 2018 and the stovetop cracked for no apparent reason. The model number is NE59N6630SS. What are our options?

[userIrsGTvQtHs]

After only 7 month one of the eyes have started to crack in several places. Model #NE59T4311ss

[userEKU2unq3oX]

My glass stove top broke, not sure how, but tried to order a new stove and it's been backordered until the middle of June. Can I order a replacement glass stove top and have it repaired? If so, what information do you need and where can I order it from?

[useru4YhHr3w7m]

I have a Samsung electric range with a glass top that just spontaneously cracked while I was heating soup (only had 1 burner on med-high heat). This is not expected performance for a stove top. Is this a known defect, safety issue, or has Samsung made any recalls related to the stove model NE58F9710WS? Based on other customers posts this seems to be a known problem and I do not want to pay to replace the top if this is a known defect and safety issue with the stove if it's just going to happen again.

Any information is appreciated. Thank you. 

[userYhVvOS0oas]

My stove just cracked too and am super disappointed. 

[userNVypONnxZs]

I am now on crack #3 after two top replacements.   I am so disappointed!

[userYhVvOS0oas]

Wow, 

It seems that Samsung has created a lot of stoves that have cracked within months of taking them out of the box...Including mine.   I don't understand how or how much to replace this problem.  How did stoves last for 50 years before these crappy glass tops?

[sojdad77]

our regular Glass top stove Crack to. it was going to cost more then the stove to replace. we ended up with a new one.

[muratoruc]

The Electric Range is pretty new, it was bought around 1 year ago when we moved to this new house (10 months ago). While my wife was heating a pot, it was suddenly cracked. We are so sad and try to find a solution for replacement. We would be appreciate if you help us. We are seeking urgent assistance due to COVID era as we are all working from home. Thanks!

Serial Number : <hidden>

M/C : NE59M4320SS/AA

Serial Number photo <HIDDEN>Cracked Glass Top - 1Cracked Glass Top - 1Cracked Glass Top - 2Cracked Glass Top - 2Cracked Glass Top - 3Cracked Glass Top - 3Cracked Glass Top - 4Cracked Glass Top - 4

[muratoruc]

Can someone please help me out?

[user90YpLUl85v]

Hello,,,,, We are a samsung fans, everything is samsung in this home. Never had any problem. Till now, of course, now that everything is so hard cause the virus. We are so happy with our appliances and phones (S20 ulta), and our tvs. Any way, while my  sweet wife was making our dinner  our electric range glass top cracked. We need help to replace it.  Both of us need to eat healthy and we use our range 3 times a day. Please help us!