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Samsung_jHBjms1
Constellation

Griddle burner fire doesn't increase

We have a brand new gas stove NX58H5600 series and the fire from the burner under the griddle does not increase moving from low to medium to high. The griddle doesn't get hot enough to grill anything.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Griddle burner fire doesn't increase

Hey! Did you have the range recently installed? Also what color are the flames? 


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Samsung_jHBjms1
Constellation

Re: Griddle burner fire doesn't increase

The range was installed 6 months ago but we have just now used the griddle. The flame is yellow, just like the other burners.

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Samsung Moderator
Samsung Moderator

Re: Griddle burner fire doesn't increase

Thank you for that information, could you send me a private message with your full serial number? 


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