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usermQPtPR6nIL
Astronaut

How to unregister family member from old Samsung account

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When I originally purchased the fridge I setup a profile and linked an old samsung account. I also created a profile and linked my wife's samsung account.

 

I realised my mistake and factory reset the fridge. This time around, I created a profile and linked the correct samsung account. I re-created my wifes profile, but when I went to link her samsung account.. I get the error...

 

"user is already registered as a family member to xxxxxx@xxx.com"

 

I need to unlink my wife from my old samsung account so I can link her to my current one.

 

The 7 different departments I have spoken to on phone have been ZERO HELP. No one knows what to do.

1 SOLUTION

Accepted Solutions
SamsungFamilyHub
Cosmic Ray

Re: How to unregister family member from old Samsung account

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Hi,

 

1) Logout of your family hub - this will reset it

2) Login to your old account

3) Go to Profiles, then "delete" your wife's profile

4) Then logout of your family hub - this will reset it again

5) Login with your new ID and then add your wife here. 

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3 REPLIES 3
SamsungFamilyHub
Cosmic Ray

Re: How to unregister family member from old Samsung account

JUMP TO SOLUTION

Hi,

 

1) Logout of your family hub - this will reset it

2) Login to your old account

3) Go to Profiles, then "delete" your wife's profile

4) Then logout of your family hub - this will reset it again

5) Login with your new ID and then add your wife here. 

Reply
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userQMkiBtujr4
Astronaut

Re: How to unregister family member from old Samsung account

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Does this need to be done from the regrigerator? I am not seeing this option on the Family Hub app. 

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userEeknjMIIE2
Constellation

Re: How to unregister family member from old Samsung account

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Thanks.  This was really helpful.  I was having a mare trying to log in as me when I'd been linked to another account previously.  Now all sorted Smiley Happy

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