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MarvelousMarv
Asteroid

I can't sign in after reset

Family hub won't allow me to sign in after reset, I resetted the refrigerator (family hub) and when I try to sign in with my Samsung account - it tells me this email is already used ? I  know it is - I want to sign in

18 REPLIES 18
Samsung Moderator
Samsung Moderator

Re: I can't sign in after reset

Is it showing you an option to create an account or to log in? Are you able to log into your Samsung account on Samsung.com ?

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MarvelousMarv
Asteroid

Re: I can't sign in after reset

yes 

that's how I am able to log in here. but yes I can 

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Samsung Moderator
Samsung Moderator

Re: I can't sign in after reset

Have you tried resetting the password for the account?

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MarvelousMarv
Asteroid

Re: I can't sign in after reset

I am not having problem signing in -- I know my password and usename 

 

the problem is Family hub needs to be reset or  i have to use a differenet username ?? 

 

so family hub is giving me the problem, not samsung account? 

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MarvelousMarv
Asteroid

Re: I can't sign in after reset

 

940BDFF0-4F1B-4EF8-9C63-CC3BF4700D92.png

 

B9115938-10E3-48D4-BD83-6E79CBEF88C7.jpeg

 

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MarvelousMarv
Asteroid

Re: I can't sign in after reset

Reset the password and still nothing

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Samsung Moderator
Samsung Moderator

Re: I can't sign in after reset

You may have to reset the Family Hub. You would do this in the settings.

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MarvelousMarv
Asteroid

Re: I can't sign in after reset

I  turned it off from the door switch and nothing happened? 

 

I  think Samsung needs to reset my family hub, although I don't understand the purpose of not allowing people to reset thier family hub. 

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Samsung Moderator
Samsung Moderator

Re: I can't sign in after reset

Give this link a shot.

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