Original topic:

Ice Dispenser flap does not open to let ice drop

(Topic created: 09-20-2021 05:10 PM)
uservr1w9lsaEw
Astronaut
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Kitchen and Family Hub

Hi,

I have a Samsung 48" Side by Side Built In Refrigerator   Model # RS27FDBTNSR   26.5 cu ft  w/ 8" Touch Screen.    Bought it in March 2016 and have loved it.

The problem is the flap does not open to let ice drop.   When you push a cup to dispense ice, you can hear the ice drop but can't get past that flap.    Open the freezer door and the ice is sitting in the **bleep** being held in by the flap.   So I can tell the flap is not just opening on weight of the ice.    

Ideas on whether this is a mechanical issue or an electronic control issue? 

Also is there a Samsung approved repair company in vicinity of zip code 75032?

thanks,

Douglas Jones

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I understand this is frustrating. The dispenser issue could be either mechanical or electrical, and determining the exact cause will require a technician to look at the unit. I am including information for the two service centers in your area.

 

PREMIER APPLIANCE SERVICE

308 Industrial Dr.

Forney, TX

469-230-4079

 

NISIUSA INC

1345 Valwood Pkwy. Ste.304

Carrollton, TX

1-972-488-0001


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