I purchased this refrigerator within the past couple of years. Conveniently, right after my 1 year warranty expired, our ice maker started freezing over and building up frost, clogging up the whole machine. I contacted Samsung, and was told that I could pay to have a service tech come look at it, which I didn’t want to do since the refrigerator was still brand new, by all intents and purposes. I have gone about a year having to dethaw my ice maker about every 2 weeks. I figured I just got unlucky, but am now seeing all over the internet that this is a common theme with Samsung refrigerators and this ice maker style, in particular. Do I have any options to remedy this that doesn’t result in me spending another Large amount of money on top of the thousands I already spent on this refirgerator? As of now, and based on others’ experiences, I am ready to shout from the rooftops that nobody should buy a Samsung appliance ever again.
Samsung set me up with a repair person and a new repair kit - free. I purchased mine 5/2017. He came out last week, installed a new 3 part fix which included new ice maker with part number ending in 19, a new drain tube (larger) for the freezing unit behind the ice maker and a new 'mother board.' Working good so far after 4 days. Hope SamsungHeath can help you too.