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(Last edited by
SamsungJustin
) in
*Update 6/30/24*
The ice buckets on the 4-Door Flex Fridges (RF23D/RF29D) have ice scoop holders that must be installed at the front of the ice bucket. Also, ensure that your bucket is installed correctly, You should see "rear" written on the back part of the bucket. When the ice scoop holders are installed incorrectly, the unit will not produce ice. However, once the ice scoop holder is installed in the correct position, the ice maker will produce ice.
Hello, There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Let's see if we can get this resolved for you.
Check to see if there is ice in your ice bucket.
If there is ice in your ice bucket, but it won't dispense, see the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Verify the ice maker is turned on.
Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit.
Replace the water filter in your Samsung refrigerator:
Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com
https://www.samsung.com/us/support/answer/ANS00060149/
Check the dispenser's water pressure.
- Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
- If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.
If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.
Reset the ice maker.
- There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
- Press and hold the test button until you hear a chime (which may take up to 10 seconds).
- The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
- At the end of the test, another chime will be heard.
Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.
Allow 24 hours after the reset for ice production to get back to normal.
- You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
- Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.
If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number.
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
