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Constellation

Ice maker keeps freezing

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I have model number RF25HMEDBBSR four door frefrigerator and have had it for 5yrs now and just before warranty ran out ice maker started malfunctioning. Called Samsung to no avail, had to bring in local repair people three times in 2017 to thaw out unit and even had the icemaker unit replaced once but unit kept freezing over. We finally started thawing the unit ourselves to save repair bills. The unit still freezes over every two to three weeks and is just plain outragious that a company of Samsungs reputation has not come up with a fix for the flaw in design in light of what i paid for the unit. There won't be anymore Samsung refrigerators in this household.

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Samsung Moderator
Samsung Moderator

Re: Ice maker keeps freezing

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We are sorry to hear about this. Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice Maker Keeps Freezing

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I have this same problem with my RF28JBEDBSR.  I've had it around 2 and a half years and for the last 6 months or so I need to get a hair dryer out  and de-ice the ice maker every 2 to 3 weeks.  I hope a solution has been found as otherwise the refrigerator has been good.  I've tried all the other suggestions online such as the defrost cycle etc. but no joy. Finally found this forum!

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@user0Z0uqK9lIO Please send a private message with the serial number so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Ice Maker Keeps Freezing

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My Ice Maker is freezing all the time.   I am constantly having to use a hair dryer or defrost the entire machine.  Help!

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Astronaut

Re: Ice Maker Keeps Freezing

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Did you ever youtube it

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Constellation

Re: Ice Maker Keeps Freezing

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Samsung is asking for model?  And "jump to solution" is a joke.  This is all over the internet and there's at least a couple of class action lawsuits.   Apparently, Samsung is notorious for lousy ice makers.  I called Samsung to get some help / solution, and all I was told is that they would schedule a tech.  Never did, I'm out of warranty, the problem started after.  Our neighbor and we bought the same refrigerator at the same time, theirs has the same problem.  Fortunately, the rest of the refirgerator has been reliable and I'm happy with that.  But I think i't disgusting that the ice maker has to be defrosted every couple of weeks and their response is only to provide the model, like they are unaware that there's a problem.

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@cinco3209 Please send a private message with the model code and the serial number of your refrigerator so I may look into this further for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice Maker Keeps Freezing

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I have the same problem. My fridge, just out of warranty, no longer has a functional ice maker. My model no. is: RF28HFEDBSR. It cost almost $2K at Home Depot. This is absurd. Can someone please help! It seems like these problems are well known and should be offered a solution!!!

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Constellation

Re: Ice Maker Keeps Freezing

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I've had the same problem for several years. I just found out there is a class action suit, which brought me here.

Ice Maker freezes over every week. Also, dripping of water from the front is a regular occurance.

 

I'm not able to turn down the water pressure because of where the line feed is located.

I usually have to use hair dryer to defrost.

 

Very disappointing.

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