I can only recommend that you call 1-800-SAMSUNG, that way you can get a certified tech to come to your home and diagnose/fix.
It can be a few things causing your issue, such as the water fill tubes, water inlet valve or even a filter. DIY isn't recommended as it can cause other issues, that's why it's best to get a tech to your home.
I hope this bit of info helps out. Have a great one.
I have the same ice maker problems that it seems every other person that owns your refrigerator has. I have been clearing the ice marker for over a year now using the Fd function of the refrigerator. Tilting the refrigerator slightly toward the back slowed the build up of ice, but never fully fixed it. This last time, it stopped making ice long before the build-up blocked anything, and now it is doing nothing. I tried the reset button, but it just beeps once, makes noise for 6 minutes, and then beeps again. No Ice. I unplugged it for 2 minutes, and plugged it back in. No errors. Performed the reset again, but still nothing. I've cleaned all the vents and drains, checked the rubber pieces above the drip pan for clogs, replaced the water filter, checked the water pressure, made sure the water line was not frozen and all are fine. The coil in the ice maker gets cold, but I don't see any ice come out. I forced it to defrost again, and there was some water in the ice marker once that was done, but it never produced ice. With no error codes, I don't want to just assume a part is bad, and that not fix anything especially with all the issues everyone has with these ice makers.
We've had our Samsung fridge for around 6 months now. The icemaker has completely frozen up twice now. Is there an actual solution to prevent this from happening every couple months? Pulling the ice box and chipping away ice a couple times a year for the next 10 years isn't an option. I love Samsung TVs but between the ice maker and the leaky pitchers, this has been the worst fridge we've ever owned and I'm frankly tired of putting this much time into fixing a nearly new $3000 refrigerator.
Hello, my sincerest apologies for the frustration and inconvenience this has caused. Honestly, there could be a variety of different reasons why you would be experiencing this. Let's a check a few things off:
New filter, ice maker has been reset, water pressure has been reduced. Unit is level. In the 5 weeks since I've posted this, I manually cleared the ice again, and the icemaker worked for approximately a month. It's frozen again, and I can't pull the ice tray out. Last time it froze I nearly pulled the entire front of the ice tray out, this time I think the whole thing might break off when I try to pull the tray out.
We have had the thermistor, defrost heater, and drain tubes replaced 2 months ago and the problem is back. Has any one found a permanent fix for this issue? If not, my only recourse seems to be a different brand.
Still no definitive fix for this problem. Tried releveling the refrigerator as recommended by Samsung, fridge froze up again in about two weeks. I have an independent repairman coming today. Perhaps he can shed some light on the situation.
Our refrigerator is mounted in a Keystone Montana fifth wheel trailer. Keystone installs a lot of these refrigerators. The Montana Owners Club meets with factory reps once a year to discuss what works and what does not. I know what I will be bringing to the table this year.
My 3 year old Samsung refrigerator ice maker has completely quit working. At first, the maker started freezing over and ice built up everywhere. I had to de thaw it just about every two weeks. From there, the ice maker has completely quit working. I had an appliance service that works on Samsung appliances come out and tell me it would be $700 to replace all the parts. He said it was clearly a problem with the manufacturing of the refrigerator. I then called Samsung was told it was my responsibility to fix this, even though there are many refrigerators with this issue and Samsung as fixed their problem with no charge!
Does the ice maker have an auto shut off and if not why not ? It would solve the overflow if you don't use it often. I know I can turn it off... . Then we have to wait for more. And remember to turn it back on again.😡
This is my second Samsung family hub refridgerator that the ice maker keeps freezing up. The first fridge I bought from Best Buy and I bought there additional warranty, good thing I did. Best buy came out and replaced the seals on the ice maker to keep warmer air out of the ice maker. That didn't work so next they replaced the whole ice maker told me there was a known thermostat issue that the new ice maker solved, it did not. This was all in the first year of having the fridge, now one month after the factory warranty expired the entire fridge crapped out, no cooling what so ever. This is where I was lucky to have the extended warranty. Best Buy sent there technicians out and after they decided it wasn't feasible to repair they replaced it with a year newer model. The new fridge has the same problem with the ice maker as the old. I've put off calling for a repair because it was fruitless with the last fridge and the concern of the fridge completing breaking on me after repairs again not sure I could deal with that again since the last time I had to live out of a ice chest for a month before I received the replacment fridge. I am at the point now where I think it is BS with what I paid for a fridge that I should just accept this. I just want a normal fridge that is reliable and makes ice with no issues. I know I am not alone in this issue as I've seen numerous post about this same issue. I even saw where people replied back and said Samsung came out and fixed the issue free of charge. I also saw where there was a class action lawsuit about the very issue with the ice maker. So Samsung has to have knowledge that there is a serious flaw in there product and hopefully they are acknowledging it. Did I mention my ice bucket is cracked from being frozen over and trying to remove the bucket as to remove all the frozen over ice. I'm not intrested in any lawsuit all I want is my $4000.00 Fridge to work an make ice without out issues. Not Happy