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Constellation

Re: Ice Maker Keeps Freezing

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Is anyone continuing to have reoccurring issues with the ice maker in the rf28jbedbsg/aa model of Samsung refrigerators? The ice maker continues to freeze over, which henders the production of ice cubes.  We're so frustrated essentially since we've always had great experiences with Samsung products (televisions, sound bars, washing machine/dryers, dishwasher, stove, etc.). Wondering if anyone has figured out a resolution. I'd hate to switch all of my major kitchen appliances (to something other than Samsung) because of this matter.

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Constellation

Re: Ice Maker Keeps Freezing

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I had this EXACT same issue. I had to have a repair company come out, and fix the issue, but now it runs like a champ

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Constellation

Re: Ice Maker Keeps Freezing

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Hi!

We have a solid frozen Icemaker door on our refrigerator rfg297hdrs. I looked on youtube and there's thousands of people with similar problems.. Do you plan to fix them or issue a recall?

 

 

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Constellation

Re: Ice Maker Keeps Freezing

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never buy any kitchen products. My ice maker became a block of ice like many other customers as I'm learning, and I have to pay hundreds to get it fixed!? As a customers we have to do something. If anyone know how we can get Samsung to take responsibility for their lack of ethics or if there's any current lawsuits pending please reply and let me know. 

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@user2HJtSqLtQ8     I will be happy to look in to this for you. Please send your serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice Maker Keeps Freezing

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I have had problems with the ice maker for the past two years. I have to take a hairdryer and defrost the ice maker because it keeps icing over preventing ice from dropping and making ice. Having to defrost it every two weeks is ridiculous. 

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Astronaut

Re: Ice Maker Keeps Freezing

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Mine is doing the same thing. I've had it for less than 2 years!

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Constellation

Re: Ice Maker Keeps Freezing

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It is poorly designed. It looks like everyone is having this issue. I need them to recall the ice makers and make replacements. I paid $3500 for this refrigerator and I should not have these problems!

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Constellation

Re: Ice Maker Keeps Freezing

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I've got the same issue with my Fridge, worked great for a year and now it's frosted over every month requiring a full defrost. :/ 

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Constellation

Re: Ice Maker Keeps Freezing

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I am having the exact problem with my ice maker and now have to defrost every 2 weeks 

Serial # <hidden>

Model# RF28HMEDBSR/AA

Need repair/replacement at no cost 

Thank you. Stephen Hume

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