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Constellation

Ongoing icemaker issues

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My refrigerator is six years old. We've always had issues with the top icemaker. It will not generate ice, and the ice bucket can't be removed. Pretty sure it is frozen shut. I have tried the forced defrost, ran it ten times in a row. I have also tried unplugging the refrigerator overnight.

 

It is a Samsung RF323TEDBSR.

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Constellation

Re: Ongoing icemaker issues

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I have the same problem.  

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Constellation

Re: Ongoing icemaker issues

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My icemaker will work a little then freezes over and stops. Have to get ice off outside of unit before it will start again. Recurring problem for a French door 2.5 year old refrigerator.  So unhappy reading all the same problems with no answers.  Help!

 

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Constellation

Re: Ongoing icemaker issues

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I've had the same issue and Samsung is unable to give any estimate of cost to service to fix other than base rate is $300/hr plus parts .. great fridge but can not recommend due to ice maker issues. Oh I tried all the 'solutions' none worked.  There should have been a recall fix. Perplexed as to how no price estimates can be given 

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Constellation

RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing

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Please help- we have repeatedly fixed this refregerator from SAMSUNG - Double Door with Flex Zone horizontal drawer and Big Lower Freezer Drawer model.   

 

1) Continues to Frees up in the ICE TRAY region

2) Continues to have Refrigerator FREEZING issues(to Cold in Refrigerator) 

3) Requires FD Mode monthly(forced defrost) to keep it half way working properly

etc.   

 

HELP !  Anyone know the email to get SAMSUNG to RESPOND/RECALL/FIX these issues?  Today is May 11, 2020.  We bought this refrigerator NEW in 2015 - repeated issues.

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Astronaut

Re: RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing

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I have the same problems with my ice maker freezing and not working. Have the same model year.  My sister and a close friend both have these refrigerators and the same problems! There is currently class action lawsuit being brought agains Samsung for these defective refrigerators. Go online to the New Jersey BBB and look for Samsung in Ridgefield Park NJ to file a complaint. I have done this for the second time. I received a call from Samsung office of the president the other day and the woman told me the only thing she would do for me was to set up service at MY cost. Mind you, this company is completely aware they sold these refrigerators and continue to sell them with defective engineering and design. The ice maker and temperature problem is the same for everyone! I have had to buy hundreds of dollars of bagged ice when I have a refrigerator that I paid over $2000 for that worked properly for about 1.5 years and Samsung will not fix it! I should have looked at this sooner and realized this is a product problem as at first I though it was just my fridge. 

They claim to stand behind their products but thus far, I have had no offer to make this right unless I PAY again out of my OWN pocket! I think I have given them enough of my hard earned money. They should do what they claim they do and stand behind their product and make this right! 

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Constellation

Re: RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing

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Same here. At this point our ice maker is frozen shut. I had to move all of our food to our older Frigidaire. Our icebox has been thawing out for 24 hours and is still frozen shut. Couldn't FD because our panel all of a sudden stopped working.  Samsung is NO HELP. Sad that our old refrigerator is still in perfect condition since 2014, but this Samsung we purchased in 2017 freezes all the time. 

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Astronaut

Re: RF30HBEDBSR MODEL SAMSUNG REFRIGERATOR Freezing and Ice Maker Freezing

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We have a 2017. Same issue. Samsung paid for a repair 4X! (You have to go with an authorized dealer)  They finally offered to buy us out, but......just the ice maker, not the refrigerator!  I'd like to join that class action suit. Currently, I use a hairdryer lightly about once a week to defrost. I need a new bucket since that has cracked multiple times due to being frozen. Guess I have to spend another $100 on Amazon because I won't give Samsung another penny. Loved their cell phones, but I'm all Apple now because I was so angry with their customer service. 

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Constellation

Samsung refrigerator

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Help!  Is there a recall on the Samsung Refrigerator?  Every month or so I have to take everything out of my frig and freezer and defrost.  The ice build up on the fan blade happens each month and is very loud.    Is there a fix to this or a recall of the refrigerator?  This is unacceptable. 

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Astronaut

Re: Samsung refrigerator

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have the same problem with my Samjunk refrigerator. I read about and have done this a few times. Used the steam cleaner to really get the ice maker cleaned out. let it dry and then it all works.. for awhile. Then it freezes over again...

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