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Constellation

Refrigerator freezing up

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My refrigerator, Model RF20HFENBSR, haS frozen up twice in a month for the past three months. Its ridiculous. It shouldn't be like this with a 2 year old refrigerator! Can't afford a new one so I have to deal with this every month! Someone has to be held accountable.

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Samsung Moderator
Samsung Moderator

Re: Refrigerator freezing up

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I'm sorry to hear that just to confirm is the ice maker freezing up? 

 


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Constellation

Re: Refrigerator freezing up

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I have no idea what it is but the whole back my refrigerator compartment is frozen. It makes ice so i don't know what the problem is. I have a full tray of ice currently. I'm tired of unloading my refrigerator compartment to defrost the refrigerator and throw away food. 

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Asteroid

Re: Refrigerator freezing up

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Samsung refrigerators all have two serious problems that manifest after a few years:

     1. The icemaker fails (major ice buildup prevents it from making and dispensing ice).

     2. The refrigerator freezes up and food gets spoiled.

 

Our model is RF28HDEDBSR. The icemaker died a few years ago after only working properly for a few years. A Samsung rep said it has been a problem for years with all models :-( . About a year ago (in 2019) they released a new "icemaker kit" for around $300 but the rep said it was so new that he could not guarantee if it works or how long it might work until it malfunctions so we didn't get one. We turned off the icemaker. It's outrageous to not have a working icemaker in a refrigerator that is so expensive!

 

The second indemic problem kicked in around the same time as the icemaker failed, namely, ice buildup behind the main refrigerator compartment. The rep installed a leakage kit which worked for nearly a year but now everything in the fridge is freezing and food is being spoiled.

 

Several threads here mention class action lawsuits but there is never a way to find them via this website.

 

 

 

 

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Constellation

Issues with my Refrigerator

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First and foremost Samsung has the worst refrigerators we have ever had and we run several property rentals. We have the RS22HDHPNWW/AA S/N <hidden> refrigerator and have had nothing but problems from the beginning. First of all there is bubbling under the icemaker and rust and our repair man from home depot told us this was caused by a defect in the model design. Secondly it has gone out on us multiple times starting the first year a d we have lost thousands if dollars worth of food. Who else has had similar problems? I think its time for ANOTHER class action lawsuit.

 

 

 

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Product Expert

Re: Refrigerator Class Action Lawsuit

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Hi @user2qUJ27FSTt ,

 

I am sorry for your experience you have had across the board. You will need to send a private message with the full model and serial number to any of the mods. They will be able to assist you.

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Asteroid

Re: Refrigerator Class Action Lawsuit

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I fear it is just a matter of time before this loud RF263BEAESR that we have dies. I am attempting to get it repaired through SAMSUNG but they are only willing to send out one company that is 2.5 hours away with the worst reviews I have ever read almost criminal in some cases.  very upsetting.  Three weeks ago they sent DISH to fix my ice maker and it seems to be working perfectly (they replaced a lot of parts), Now it sounds like a propeller againt something rattling. I checked the "fix" of leveling and raising the front legs it almost sounds worse.  I hope you get your problem resolved. I think I like the class action idea, also there is a FB page about refunds have you seen it?

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Constellation

Re: Refrigerator Class Action Lawsuit

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Here's the Facebook page.  Over 18,000 are part of this group.  I can't believe Samsung has let so many people down with such low quality products and are completely unaccountable for their faulty products. 

 

 

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Constellation

Re: Refrigerator Class Action Lawsuit

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hello! whats the facebook page?

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Astronaut

Re: Refrigerator Class Action Lawsuit

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Can I join the lawsuit if my issue is a defective mobile device they're refusing to repair/replace?

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