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Samsung Moderator
Samsung Moderator

Re: Ice maker keeps freezing

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After defrosting, we suggest lowering the water pressure to the unit.  The water coming in too hard and fast can cause the ice maker to freeze over.

 

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Ice Maker

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Model # RF23J9011SR/AA

The ice maker periodically freezws up so the ice gets stuck on the wall of the icemaker and does not drop into the tray. To fix temporarily I have to defrost the ice maker. As a result over time the tray from being pulled out and then reinserted has become cracked. It still dispenses ice but needs to be replaced.

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Astronaut

Refrigerator Model RF22K9581SR Ice Maker Freezing Up

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Anyone else having issues with this mode fridge no longer making ice once it freezes up?  I have to take an ice pick to the area to remove the frost and ice that surrounds the ice maker within a week.  Ice maker is located in the refrigerator portion.  Fridge cost more than $3K and is less than 3 yrs old. Problem started over 1 yr ago!

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Astronaut

Ice maker

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We have the ice maker in the freezer not the ice and water dispenser on the door but it keeps making ice and overflowing ... if we didn't empty it it would just fill the whole freezer with ice.  Is there some kind of a switch or mechanism that we have missed, to regulate the amount of ice the refrigerator makes?  

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Constellation

RF265BEAE icemaker freezing up

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The icemaker on ny RF265BEAE keeps freezing up.  I had chipped the ice off previously,  but this time it is too thick.  Is there a way to defrost like other models?
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Asteroid

Re: RF265BEAE icemaker freezing up

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I have a Samsung fridge with water/ice dispenser, the ice maker is in the top refrigerator section. The icemaker freezes up stops making ice. I browsed for my model an found this is a common issue. There are codes for mine to defrost etc... I found these to be ineffective in my situation. I remedied this by removing the ice tray/dispenser, using a hair dryer ,with a dish towel folded on the bottom and manually defrosted the ice maker. To completely defrost takes about 10 min or so. I do this 2 months apart give or take. whenever it stops making ice. it seems that if you regularly use up the ice it freezes up less often.
good luck, my extended warranty didn't see it as there problem and Samsung hasn't remedied this issue.
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Constellation

Re: Re: RF265BEAE icemaker freezing up

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Thanks, since this morning I managed to chip most of the exterior ice, but it seems like the last batch is stuck before exiting to the side.
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Constellation

Re: RF265BEAE icemaker freezing up

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I have exactly the same problem with my fridge but Samsung accepted it as a warranty failure.... my problem now is that the costumer services is the worst in the planet, I have from 9/21 trying to get an appointment to fix the problem
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Constellation

Refrigerator Model RF23J9011SR/AA ice maker issues

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I have the same issue. Samsung moderator can u help witg this?

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Asteroid

Re: Ice Maker Keeps Freezing

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Same problems have started recently with my 2.5 year old fridge RF28HFEDBSR/AA.   Continues to freeze up every couple weeks.  Very frustrating as this is clearly a design flaw.   I found this YouTube video showing several potential issues and solutions.  I have not yet pursued any of these however.   https://www.youtube.com/watch?v=G85u6X62sPg

 

We built a new house 2.5 yrs ago and spent at least $7500 and purchased all new Samsung appliances for Kitchen and basement bar as well as 2 new Samsung TV's.  I will never purchase Samsung again.  I should have listened to a friend who recommended KitchenAide.

  • Upstairs Fridge: Ice maker freezes up
  • Downstairs Fridge:  Buzzing - sounds like fan blades are contacting something
  • Oven:  Fried circuit board - i had to pay tech to come replace it; per technician likely was a mfg defect on a solder joint but was after warranty
  • Dishwasher - anoying noise began 6-12mo old; see previous post with no resolution here:  https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Dishwasher-DW80M9550US-buzz-hum/m-p/12489...
  • 75" TV - i had to have LCD replaced because of discoloration (this was covered *mostly* by warranty, except I had to pay for labor)

 

 

Are you having issues with your Samsung direct cool ice maker? This ice maker service kit may be the solution to your problems. The service kit includes an...
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