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Constellation

Ice maker constantly freezes up and now makes an annoying ticking sound.

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Fridge Info

Ice maker has always had a problem with freezing up. Have had to defrost it at least once a month. More frequently now. Now it has developed an annoying tick tick tick tick noise that will last for 5-10 minutes go away for awhile then come back. It wakes me up all hours of the night. I've recently defrosted it yet again and still making the ticking noise. Need Help fast before I lose my sanity.

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Constellation

Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Been trying to figure this out all morning.  We were away for 2 weeks and ice maker is not working and that is stuck.  Does this model have a manual defrost?  It has the small Bixby control inside the right door.  I don't want to use a hair dryer and we also can't have technicians in our house right now due to the pandemic so any solutions would be great.

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Samsung Moderator
Samsung Moderator

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Try the troubleshooting steps located in the accepted solution of this thread link Smiley Happy They should be of assistance!

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Ice-Maker-Keeps-Freezing/td-p/908107


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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I am having same problem (same model refrigerator). The problem isn't that the ice maker doesn't make ice, it just won't dispense. And I cannot get the physical ice bucket itself out because it's frozen in place. I need help figuring out how to defrost and remove the bucket so that I can continue the troubleshooting. Think link referenced does not offer any advice for how to thaw/defrost the ice maker without hitting the reset button (which requires removing the bucket and I CANNOT DO THAT). Please advise.


@SamsungAl wrote:

Try the troubleshooting steps located in the accepted solution of this thread link Smiley Happy They should be of assistance!

https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Ice-Maker-Keeps-Freezing/td-p/908107


 

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Constellation

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Hold  both Fridge and Flexzone bottoms  until panel starts flashing. Then instantly press Flexzone until Fd appears.  Let it run ( beep beep sounds when in Force Deprost) itself may be  about 20 minutes to defrost (For model Samsung RF28R7351SR/__) 

Fd= FORCE DEPROST 

 

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Constellation

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Will Force Defrost defrost EVERYTHING in the freezer? Or just the ice maker area?

 

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Asteroid

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Force Defrost defrosts just the ice maker

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Asteroid

Re: Samsung RF28R7351SR/AA ice box is stuck! (Manual defrost?)

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Reposted 

 

***TRY THIS FIX, IT WORKED FOR ME!***  I  had the same problem with the ice maker freezering up and no ice.  Inherent issue with all the different Samsung models with icemakers in the fridge.  Then I found this video on line after hours of viewing other temporary fixes such as, code resets, blow dryers and ice picking!  Ice would dispense for about a week before the problem would resurface. The problem is when you initially set up the fridge, it is either left alone on the wheels or leveled with the adjustable casters.  This setup causes the icemaker to to overflow when filling with water, dripping over the right side, freezes and stops dispensing when the buildup of ice blocks the sensor mounted near the front.  The solution is that the fridge needs to be tilted back about 1/4" by raising the front casters to keep water from overflowing.  Make sure you start fresh with a defrosted icemaker using the force defrost. It's been over a month now with fresh ice and just a light frost on the underside and right side of the dispenser. It should be noted that the creator of the video stated that this worked for a few months for him before problems resurfaced.  I'm hopeful this solves my problems.

20200922_114531.jpg

https://www.youtube.com/watch?v=y8SZrGZq_60

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Astronaut

Ice maker freezing up for 2 years - Samsung Model RF28JBEDBSG/AA

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I've contacted service 3 times to fix this problem.  Warranty company won't consider this a lemon because they said it's my fault that it freezes up.  Continue to explain to them that this is a known issue with 1000s of complaints.  Every 2-3 weeks I have to use a steamer to clear the frozen ice in the ice maker.  I've contacted Samsung a couple of times and they said I have send repair person.  I DO NOT WANT IT REPAIRED!  I WANT A REPLACEMENT!  There is no recall on this refrigerator.  I have 4 SAMSUNG appliances in my house all bought at the same time when I remodeled my kitchen.  Can someone from Samsung help me?

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Astronaut

Re: Ice maker freezing up for 2 years - Samsung Model RF28JBEDBSG/AA

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I have the same issue. We constantly have to thaw it out. I'm very disappointed in all the known constant issues I have had with my Samsung appliances within the first year. 

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