Within weeks of getting our refrigereator the icemaker stopped working -- we had it repaired and in about a month it stopped again -- the Samsung repair guys said - we can't come back again -- and of course it stopped about a month or so after they fixed it the second time -- My refrigerator is less than three years old and it is ridiculous that Samsung will not stand behind it and repair it again --- I love the rest of the refrigerator but at this rate I would never buy Samsung again -- and when we bought it we bought all new kitchen appliances -- all Samsung -- so sorry now that we did this --- they repaired twice and now won't come back -- such horrible service from Samsung
My ice maker hasn't worked since day 1 and now I hear that you have known what the issue is due to the water line being crammed in too far at installation by your employees. How come you didn't just fix this simple issue way back ? I also understand that you've been repairing these due to the class action suit surrounding this ridiculous issue. Mine needs to be repaired. This defrosting and using a hair dryer to get it work for 6 hours and freeze back up is insane. I've now watched a repair company fix an exact model as mine due to this law suit and the issue surrounding the repair is so minor, it me off beyond measure that you've let this go on for so long. People pay you $3k for an appliance that you new was impaired and you've alienated your customers for doing business with you. The gloves are off and the bs stops today.
Schedule my repair now !
So our icemaker stopped. Needs to defrost. My questions are:
1. How to do a forced defrost?
2. How to reset the icemaker?
3. How to stop the fd and return to regular operation?
Hello, There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Let's see if we can get this resolved for you.
Check to see if there is ice in your ice bucket.
If there is ice in your ice bucket, but it won't dispense, see the link below:
Verify the ice maker is turned on.
Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit.
Replace the water filter in your Samsung refrigerator:
Check the dispenser's water pressure.
If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.
Reset the ice maker.
Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.
Allow 24 hours after the reset for ice production to get back to normal.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service processed.
You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO
Samsung refrigerator ice maker freezes over. Use hair dryer to defrost. Repeat every two months. 4 year old fridge. Out of warranty. Very frustrating. Request help from Samsung to fix or replace the ice maker. Model is RF263BEAEBC. Made in Dec 2016.