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Original topic:

Ice Maker Keeps Freezing

(Topic created on: 1/19/21 6:10 PM)
usertGuuIwakis
Constellation
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Kitchen and Family Hub

Having the same problem with Samsung ice maker  freezing up not making ice.  I have to use the blow dryer to thaw it out weekly. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. It's a default in factory refrigerator. All of them should have been recalled by Samsung. Samsung is coming out tomorrow to fix it again. We should all demand a replacement refrig.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

@userA9AK43AYJp   I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


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userv5UlqLS9vc
Asteroid
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Kitchen and Family Hub

They contacted me the same day of my original post and they're sending someone out on 4 Feb. 

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userEiTnCeRrxZ
Astronaut
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Kitchen and Family Hub

I am having the same issue. I brought the model RF24FSEDBSR almost 3 years ago and have spent so much time and money on the ice maker issue. I can't believe that this appears to be such a widespread issue with no resolution. I have to defrost my ice maker at least once a week. I really like the refrigerator but this issue is overshadowing my admiration. 

userv5UlqLS9vc
Asteroid
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Kitchen and Family Hub

Since 15 Jan 21, we've had to thaw the ice maker every other to every third day. We won't be thawing it out again and will use bagged ice until the repair folks get here on 4 Feb. 

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HernanSilva
Astronaut
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Kitchen and Family Hub

I'm in the same boat, very disappointed with the quality, it looks like it was waiting until the warranty expires to stop working.

The fridge now is making noise making it impossible to be in the kitchen.

 

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userQ2vZ1ITXXv
Constellation
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Kitchen and Family Hub

I have been fighting with my ice maker for over 2 years and understand you have a replacement kit that will take care of the issue.

I would like to know how to obtain one of these kits. 

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