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Asteroid

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

the copper wire did not resolve the problem. Since then I have took apart to defrost twice, and every other day doing a forced defrost. BAD quality product!

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Constellation

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

Since people have used this copper wire to keep the thawing tube open. Has anyone tried attaching a copper wire to the heating coil and running it up to the top where the refrigerant lines come in. Where the ice is actually foaming and hitting the fan blades. 

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Astronaut

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

I totally agree.  Samsung has great cell phones and TV's but they on bottom of the line on appliances.  I will never own another !!!! I have had my refrigerator approximately 2 years and 6 months and my freezor is icing up,   I googled and it said to make sure the vents in the freezor have room to breath.  I called Samsung.  Waste of time....Said I needed to raise the front legs and make sure the wheels were not on the floor. Then I call back and they state to call Tekniton and they would help me over the phone or come out.  I was floored when they said it would be $150 just for the service call.  I had two GE refrigerators and did not have one minute trouble for 15 years.  What was I thinking to try something different.  Now I hear nothing good about their appliances.  I wished I would have researched it before buying.  I will make sure to put it on facebook as well to warn people to stay away.


@samsug_rf31f wrote:

the copper wire did not resolve the problem. Since then I have took apart to defrost twice, and every other day doing a forced defrost. BAD quality product!


 

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Constellation

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

My teenage son after helping me with removing the ice twice told me that the flap that is between the doors in the fridge part was not closing the gap when we closed the door. we got that working and have not had an issue with the freeze up since.
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Constellation

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

WHat type of copper wire ? width ? enameled or not ? 
did it work?

Thanks

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Astronaut

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

Bought ours August 2015. July 2016 had same problem. They had to replace som parts inside cooling chamber, due to faulty design that caused drain at bottom of evaporator coil to freeze up and not properly defrost, Now ice maker has failed and Samsung as a company sucks Septic Pumping trucks. 1st Call May 1, 2nd call May 2, 3rd call May 4. They could not locate calls 1 and 2. 45 minutes on hold..Requested Director of Service, more hold time, reached woman with limited English skills, said she was with call center. Finally told service would occur May 5.
May 5 service agency advises service will occur 5/12. Will be certain to purchase my next Samsung Product, 75 years after hell freeze over.
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Asteroid

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

I went through enormous, prolonged hassles with the icemaker issue with this fridge... and now have to deal with the rear panel icing up problem.... ALL KNOWN ISSUES.The solution (at least for the icing up) is for Samsung to make a replacement part with a LONGER THIN PIECE OF METAL that sticks down into the defroster/coils drain hold. The factory part barely extends down into the hole 1/8 inch. I did my own repair today (removing all the food, shutting down, hairdryer melting ice, etc, etc.) by twisting a 14 guage copper wire around both sides of the bottom of the evaporator heater and down into the hold about 5". Another design flaw: This hole doesn't go straight down.... it flattens out and takes a left turn, allowing a slanted shelf for water to sit and refreeze--which eventually turns into an ice plug, which THEN causes the coils to ice over, block the fan and your food to get warm. Another 5 hours of my  time!!!

 

The icemaker? Well, I've put about $500 into repairs (Samsung so-called "repair" men tell us that Samsung REQUIRES customers to do EACH OF THE SIX REPAIRS before even considering that something MIGHT be wrong with the lemons they sold us. These are all KNOWN ISSUES with REPAIR BULLETINS dating back for years!

 

Samsung.... BUY OUR FRIDGES BACK!!! Remove them from showrooms! (Every time I see someone at Lowes or Home Depot looking at one, I walk up and warn them!)

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Asteroid

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

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Constellation

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

I just reported this refrigerator to the U.S. Consumer Product Safety Commission as unsafe. Food not kept below 40 degrees Fahrenheit can be deadly and as far as I can tell Samsung is not taking action to fix this issue.

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Constellation

Re: Evaporator Fan freezing RF263BEAESR French door refrigerator

I am having the exact same issue.  I bought my Samsung fridge the same time as you and it has been awful.  Every month we have to unload and defrost the fridge.  Is it worth it to play money to have it serviced or should I just go buy a new fridge?  I feel like I am throwing money away if there is no fix for this problem. 

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