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Astronaut

Re: French door refrigerator icemaker freezeups.

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I have the same problem.   My icemaker freezes up all of the time and I have to defrost it which is ridiculous for a frige this expensive, but now it won't even reset and makr any ice.  This is the most expensive and least impressive refrigerator that I have ever owned. I have told about 25 friends and 30 co-workers that this refrigerator is a piece of junk and NEVER buy Samsung. Price be , my next refrigerator will be SubZero, Wolf stove or any German made appliance.  Model # RF26J7500SR/AA     S/N <HIDDEN>   ICE MAKER # SZAB001TA1

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Constellation

Re: French door refrigerator icemaker freezeups.

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I have had the same problem for the last 6 months on a 2 year old fridge.  We even went so far as to have the dedicated RO water system replaced that only services the ice maker and water dispenser.  Still no help.  I'm tired of buying a ice and spending time hacking away at frozen ice and frost.  Every week we have to do this or it quits making ice.

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Astronaut

Re: French door refrigerator icemaker freezeups.

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I am having the same problem with my ice maker.  I have followed various repair procedures including replacing the ice maker assembly with an updated model.  I still have the defrost issues every few weeks.  Can you help me as well?

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Samsung Moderator
Samsung Moderator

Re: French door refrigerator icemaker freezeups.

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@usery832tbd2rk   We will be happy to assist. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: French door refrigerator icemaker freezeups.

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Yes I have had the same issue and have had my ice maker replaced.  Samsung what are the options here?

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Astronaut

Re: French door refrigerator icemaker freezeups.

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It seems we are not the only ones with this issue. We purchased the French Door Flex zone model and have had nothing but problems with the ice maker ever since. The icemaker freezes up, the drawer freezes and cannot be removed, we have to defrost, which requires emptying the entire box and turning off the fridge. I see that the "solution" offered by Samsung is to say sorry for your problems. Very disappointed in this product, which has great space, but poor function.

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Highlighted

Re: French door refrigerator icemaker freezeups.

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I have the same ongoing issue with having to manually defrost my icemaker with a hairdryer every 2 weeks or so. Is there a solution or am I stuck?

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Asteroid

Ice maker is frosted over

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The ice maker on our new Samsung 4-Door Flex refrigerator (model # RF28K9380) has already frosted over and will not make ice.  How do you defrost the ice maker?  Is it normal to have frosted over so fast?  It has only been a month.

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Constellation

Re: Ice maker is frosted over

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Mine is doing the same thing.  2 months old.  Chatted on-line to Samsung last night.  3 different links.  Still do not know why it  is happening after only 2 months.  Sounds like a fault of the design.

 

I have to defrost and reset; I will try this when I have some time this week-end.  If it happens again, calling for a tech out for warranty

 

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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Please keep us posted if you need us to set that up.    


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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