It seems we are not the only ones with this issue. We purchased the French Door Flex zone model and have had nothing but problems with the ice maker ever since. The icemaker freezes up, the drawer freezes and cannot be removed, we have to defrost, which requires emptying the entire box and turning off the fridge. I see that the "solution" offered by Samsung is to say sorry for your problems. Very disappointed in this product, which has great space, but poor function.
The ice maker on our new Samsung 4-Door Flex refrigerator (model # RF28K9380) has already frosted over and will not make ice. How do you defrost the ice maker? Is it normal to have frosted over so fast? It has only been a month.
userprt8cnLU0u - You can find steps for this in this article for your model: http://www.samsung.com/us/support/troubleshooting/TSG01001012/