I have had the same problem for the last 6 months on a 2 year old fridge. We even went so far as to have the dedicated RO water system replaced that only services the ice maker and water dispenser. Still no help. I'm tired of buying a ice and spending time hacking away at frozen ice and frost. Every week we have to do this or it quits making ice.
I am having the same problem with my ice maker. I have followed various repair procedures including replacing the ice maker assembly with an updated model. I still have the defrost issues every few weeks. Can you help me as well?
It seems we are not the only ones with this issue. We purchased the French Door Flex zone model and have had nothing but problems with the ice maker ever since. The icemaker freezes up, the drawer freezes and cannot be removed, we have to defrost, which requires emptying the entire box and turning off the fridge. I see that the "solution" offered by Samsung is to say sorry for your problems. Very disappointed in this product, which has great space, but poor function.
The ice maker on our new Samsung 4-Door Flex refrigerator (model # RF28K9380) has already frosted over and will not make ice. How do you defrost the ice maker? Is it normal to have frosted over so fast? It has only been a month.