Fix: Raise the front. It is not supposed to have the front wheels on the ground. This happens because it is not properly leveled, so condensation collects where it shouldn't. If you tilt it back a bit you should never have to defrost it again.
Yes! I re-leveled my fridge as you stated about 6 months ago and I have not had a frosting issue since. I wanted to wait longer before I wrote about this fix just to make sure it worked, but then I saw your post. Apparently it forces the doors to close tighter to prevent humid air from entering, and the slight rearward tilt causes defrost liquid to drain properly. Good solution so far.
I have had mine 3 years and the fan just started making noise. I found the inproper-level solution in a google search, and through I would post it here for otheres (no personal expariance of the fix working, so thanks for giving us your 6-month news). I have now tilted it back by putting 1/4 plank under the wheels (will level properly after installing a new kitchen floor soon). I still need to defrost it, because it is still making the nosie. Any tips?
Hi fellow unhappy customers;
Let me premise this comment by saying "Samsung Appliances are easy on the eyes, beuatiful machines. But they are engineered for failure."
Of course I have had the same recurring problems (ice machine freezing up, defrost issues).
* Also check you french door flipper.
If the upper spring part is broken, the Flipper will not close properly
and this Flipper has a harness, which tells the computer the door is closed.
If the computer thinks the door is not closed, the functionality is off.
( Cooling Temps and Defrost)
I am going to try to lift the front of my fridge tonight.. Praying this works... Thank you for the advise. This has to be one of the most expensive, fustrating appliances I have ever bought.. Have considered just buying a new fridge, but I just can't justify spending $1800 on a fridge 3 1/2 years ago and now having to purchase a new one again. Gosh, I think my parents still have their old fridge from 1980 and it still works perfectly fine...
My parents still have their Westinghouse from 1957, it is still chugging away just fine. Samsung Sucks!! This was expensive pos to last only two years before problems. I will never buy samsung again. I bet they don't even read these posts. HELLO, YOUR PRODUCTS SUCK!!!!!!!!
Having the same freezing problem with our 3500 dollar samsung. Have empied and defrosted it a half dozen times now, freezes up and grinds the fan (or whatever) within a week. Have tried setting it level, raised in the front in several different heights and no change. Finally had a repair man out that samsung sent because we are still under warranty....he still wanted 150 from my wife just to show up, NOT COOL!! That was not mentioned by samsung, we didn't ask for a repairman. He said evap cover and defrost sensor to the tune of 500 bucks and who knows how long that will last. Completely frustrated and irritated to have a 3500 dollar piece of junk grinding away in our kitchen in less than 3 years. We happen to be good friends with a local appliance repairman and he won't even touch it, says whirlpool is the only brand worth buying anymore.
I bought a new Fridgedaire and have it I’m my garage. I don’t know what to do with this one. I leave it on FD factory default and the knocking that sounds like a golf ball being thrown into the side and the zzzzmmmm from the fan I honestly feel sick Since when do you sell a product for top dollar $2599 and get not even 2 years before the problems start. Each issue is a different system You would think they would want happy customer No
thus is the message IF something is good say so Don’t only report the negative
Over 3 years of this, ruined floors and being fed up I found a solution from a handyman. Defrost Heater Assembly
Genuine OEM Part #: DA47-00244W
It is about $70 and fairly easy to do. The ice was so built up that the panel was being streteched and I had ablock of ice on the coils. It is warm here and it took a day to defrost and then you can see that the heater coul under the compressor type coils was not working, so the ice builds up, stops the fan and so on
Boycott Samsung. Guess that is all we can do as consumers... I bought Samsung fridge, along with TV, washer/dryer and mobile 4 years back... after this problem, haven't bought a single Samsung product... probably never ever...
I have this model and went through all the suggested solutions including replacement of parts - sensors, drain assembly, gasket, leveling, etc. - all to no avail. About 3 months ago I decided it may be a computer problem with the defrost cycle, so I began rebooting every other day or so by simply flipping the breaker. Voila - problem resolved. No ice build up, and if there is a small build up because you forgot to shut power for a week, then one cycle defrosts evaporator properly. I've been good for 3 months with no ice build.