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Constellation

Re: rf23j9011sg/aa Ice Maker Freezes up

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Samsung should get in touch with you through the forums or you can call them at 1-800-Samsung.  I had to open my own forum posting before I heard back, but they arranged service and sent someone out to fix it at no cost to me.  That made me feel much better about my purchase.  

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Samsung Moderator
Samsung Moderator

Re: rf23j9011sg/aa Ice Maker Freezes up

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@userYRz4EGG1ta  Please send us a private message with the full model code and serial number: Link

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Asteroid

Ice Maker Freezing up

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After a few years of consistently defrosting the Ice Maker and applying ALL the Samsung recommended engineering updates, I finally just turned down the water pressure to as low as possible and still fill a glass of water from the door.   This would best be described as the water valve to the Refrigerator being "Just Barely On".   Defrosted the ice maker one last time.  That was almost a month ago.  Still, no Iced Over defrost vent!  WooHoo.  Hope it was really that simple all along.   I'll keep reporting but things are looking good.  Worth trying if you are having this issue.

Cheers
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Samsung Moderator
Samsung Moderator

Re: Ice Maker Freezing up

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That's great news! We really appreciate your tenacity to get this matter under control. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Ice Maker Freezing up

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Three months now and icemaker is still working perfectly.   Not sure if anyone else has tried to see if turning down the water pressure helped.

Cheers
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Constellation

Re: Ice Maker Freezing up

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You carry the freezer?

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Constellation

Ice Maker leaking and freezing up

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When the refrigerator was under warrenty, the ice maker needed to be replaced. The replacement Ice maker is now having the same problem the original did. I need it serviced and think this should be covered by Samsung as it is an obvious design defect.

 

MODEL NUMBER: RF22M9581SR/AA

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Samsung Moderator
Samsung Moderator

Re: Ice Maker leaking and freezing up

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We would be happy to look into this concern for you. Please send us a private message to the link with your serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Ice Maker leaking and freezing up

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Thanks to the Samsung team for making sure my issue was addressed and correct.  Great customer service!

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Samsung Moderator
Samsung Moderator

Re: Ice Maker leaking and freezing up

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No problem at all. Happy we were able to assist you!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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