I have model RF24J9960 refrigerator, part of the Samsung Chef Collection series. The ice maker stops working every couple of weeks with heavy frosting inside. I need to manually defrost it, which is a real pain. I have several other Samsung Chef Collection appliances, and many of them have serious quality problems. Any advice on how to get this one really fixed? My old Samsung refrigerator, also a French Door model, which we stil have, never had this problem.
Even though Samsung replaced the entire ice maker mechanism still have the same problem. So even if they "take care of you" it doesn't help in the long run. What I have to do is get out a steam cleaner (similar to the one the Dish Network tech used) every few weeks and melt the block of ice.
The sad thing is at one point Samsung said they would replace my fridge for a new one, but a few days later they backtracked and said they couldn't do that(!)