We would be happy to look into this concern for you. Please send us a private message to the link with your serial number.
Just moved into new home with this appliance and this happened almost immediately. I have defrosted with a hair dryer...now what do I do? If I have to reste, how do I do this. :/ Not happy with all of this news. :/ Thank you.
Same issue has plagued us for 6 months with our ice maker. After reading all of these posts it seems there is nothing to be done but to live with the problem or replace it with another brand.
Samsung should start selling hairdryers with their french door refrigerators.
I wanna know when Samsung is going to Fix this problem been calling for over 2 1/2 years no one will come out no one will help it freezes up under the crisper floods the kitchen floor about every three or four days this is ridiculous I will never buy any Samsung appliances ever again I hope when that class action goes through because I see the last I seen they’re offering $10,000 to every owner I hope they win
Mine was doing this weekly as well for over a year. I turned down the water supply valve to just barely on. Enough to still fill a glass slowly, but also the ice tray slowly so it does not back up when filling, splash all over the ice room, freeze, etc. Defrosted the whole thing again. That was two months ago and the ice maker has worked perfectly since. Worth trying if you haven't already. Good Luck.
My ice maker stated freezing up after one year , now have to use hairdryer every other week to defrost then works again . Fridge is also running about 8 degrees warmer than setting on door . Biggest pile of steel ive ever owned . Had Kenmore fridges last 25 yrs w no issues . Fooled once But not Twice
Thank you for reaching out to us. Here are a few troubleshooting steps that may resolve your issues. Please let us know if these links helped.