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Samsung Moderator
Samsung Moderator

Re: Ice Maker leaking and freezing up

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We would be happy to look into this concern for you. Please send us a private message to the link with your serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Ice Maker leaking and freezing up

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Thanks to the Samsung team for making sure my issue was addressed and correct.  Great customer service!

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Samsung Moderator
Samsung Moderator

Re: Ice Maker leaking and freezing up

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No problem at all. Happy we were able to assist you!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Ice Maker leaking and freezing up

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Just moved into new home with this appliance and this happened almost immediately. I have defrosted with a hair dryer...now what do I do? If I have to reste, how do I do this. :/ Not happy with all of this news. :/ Thank you. 

 

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Astronaut

Re: Ice Maker leaking and freezing up

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Same issue has plagued us for 6 months with our ice maker.   After reading all of these posts it seems there is nothing to be done but to live with the problem or replace it with another brand. 

Samsung should start selling hairdryers with their french door refrigerators.  

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Constellation

Re: Ice Maker leaking and freezing up

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Mine is freezing too.  We have to take a hair dryer to it weekly.  I purchased mine Nov 2017.

What is the solution?  

Model Number:  RF28JBEDBSG/AA

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Astronaut

Re: Ice Maker leaking and freezing up

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I wanna know when Samsung is going to Fix this problem been calling for over 2 1/2 years no one will come out no one will help it freezes up under the crisper floods the kitchen floor about every three or four days this is ridiculous I will never buy any Samsung appliances ever again I hope when that class action goes through because I see the last I seen they’re offering $10,000 to every owner I hope they win

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Asteroid

Re: Ice Maker leaking and freezing up

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Mine was doing this weekly as well for over a year.  I turned down the water supply valve to just barely on.  Enough to still fill a glass slowly, but also the ice tray slowly so it does not back up when filling, splash all over the ice room, freeze, etc.  Defrosted the whole thing again.  That was two months ago and the ice maker has worked perfectly since.   Worth trying if you haven't already.  Good Luck.

Cheers
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Constellation

Ice Maker Freezing Up

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My ice maker stated freezing up after one year , now have to use hairdryer every other week to defrost then works again . Fridge is also running about 8 degrees warmer than setting on door . Biggest pile of steel ive ever owned .  Had Kenmore fridges last 25 yrs w no issues . Fooled once But not Twice

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Community Manager
Community Manager

Re: Ice Maker Freezing Up

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Thank you for reaching out to us. Here are a few troubleshooting steps that may resolve your issues. Please let us know if these links helped. 

 

http://www.samsung.com/us/support/troubleshooting/TSG01001012/

http://www.samsung.com/us/support/troubleshooting/TSG01001027/

http://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of...

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