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Constellation

Ice Maker Keeps Freezing

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I have a super fancy Samsung smart kitchen, including the fridge with the screen. The ice maker on the fridge keeps freezing! It looks like ice is getting stuck while it tries to fall into the bucket below but there is always a big chunck of ice up top, just stuck there. We are constantly having to defrost it, remove the ice and then within a week or two it is frozen again. I am so upset and cannot believe we spent so much money on an appliance that continues to fail. Has anyone found a fix for this? 

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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Hello, There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.

 

Let's see if we can get this resolved for you.

 

Check to see if there is ice in your ice bucket.

 

If there is ice in your ice bucket, but it won't dispense, see the link below: 

 

https://www.samsung.com/us/support/troubleshooting/TSG01001875/

 

Verify the ice maker is turned on.

 

Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit.

 

Replace the water filter in your Samsung refrigerator:
 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

https://www.samsung.com/us/support/answer/ANS00060149/

 

Check the dispenser's water pressure.

  • Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
  • If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.

 

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.

 

Reset the ice maker.

 

  • There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
    • Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    • The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    • At the end of the test, another chime will be heard.

 

Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.

 

Allow 24 hours after the reset for ice production to get back to normal.

  • You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
  • Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

 

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Yes same thing with me

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Yes same thing with me

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Astronaut

Re: Yes same thing with me

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yes, I have the same issue with my Samsung fridge and the ice maker. I can't find anything about a fix for this.
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Astronaut

Re: Yes same thing with me

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I am having the same problem with mine.  I defrost the ice maker and less than a week later it is frozen over again.  This is ridiculous.  

 

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Astronaut

Re: Yes same thing with me

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Mine is doing the same (at least monthly) and now the fast defrost function no longer works.  Cost is over $600 to fix so will just buy a portable ice maker.  This is a problem Samsung has been aware of for years - as evidenced by the class action suit on this issue.  Time to invest in a much cheaper portable ice maker for a solution. Everything else on the fridge works.  When it needs replacement, it won't be a Samsung.  They make great TVs and phones but their refrigerators are horrible.

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Constellation

Re: Yes same thing with me

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Me Too! I've been doing the

1. Defrost with hair dryer

2. Clean out the ice 

3. Clean up the mess

It takes about forty-five minutes then you need to wait a day for the ice to actually populate the bucket.

THen you need to do it again in two months - or less.

You can try all the fuzzy wuzzy stuff they suggest but there is and always was a serious flaw in the design and the problem will keep recurring.

There is a class-action lawsuit in the works over it

I read on these boards that they NOW have a newly designed ice-maker that doesn't have the problem but it costs $450.00 installed. Check with the repair companies on that price.

My refrigerator is four years old and out of warranty although I started contacting the company before the warranty was expired and they didn't have a solution. Just a lot of fuzzy wuzzy. 

So instead of making it right for the customers who paid a lot of money and have been suffering with this refrigerator with faulty ice maker and it's design flaw -  it's tough toenails, Toots.

I'm exhausted dealing with this problem every two months for four years.

They will probably take this down so I'll check back

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Astronaut

Re: Yes same thing with me

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This sounds just like our story!!  We had given up and just took out the insert and love without ice. Feel really frustrated and like we've been ultimately been told tough luck/deal with it

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Constellation

Re: Ice Maker Keeps Freezing

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I just wanted to post an update and say that Samsung came out within days of this post and fixed my ice maker. I had zero expectations when I posted this - hoped maybe someone would have some magical advice but never imagined Samsung would respond and come out and fix the issue. I'm a happy customer and incredibly thankful. Thank you! 

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Constellation

Re: Ice Maker Keeps Freezing

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What did they do to fix?

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Constellation

Re: Ice Maker Keeps Freezing

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In or out of warranty?  Thanks.



 

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