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Constellation

Ice Maker Freezing

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Like numerous others, the ice maker in my Samsung refrigerator (model number RF28JBEDBSG) has been freezing over a lot lately.  I've watched YouTube videos talking about sealing a crack between the ice maker and the wall panel.  I've read many other complaints on this forum with the same issue, but I have not seen a definitive "this works 100%" issue.

 

I bought the fridge from Home Depot in 2016, so I'm well out of my Samsung warranty.  My five-year Home Depot warranty is still valid.  I'm getting real sick and tired of chipping away at blocks of ice inside my fridge on a weekly basis.

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Constellation

Re: Ice Maker Freezing

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Samsung has been helping folks out, you just need to call the 800 number per their troubleshooting guide on this site!  Also, you might get help from this page, note that it's not as easy as just sealing the compartment!  

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Constellation

Ice Maker Freezing Up

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My RF28JBEDBSG refrigerator keeps freezing up.  It works for a couple of days then freezes up.  I attempt to manually defrost it by removing the ice tray and allowing the ice to melt but this takes too long.  Please provide me with a solution or repair.

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Freezing Up

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Thank you for reaching out, try this link out and keep us updated!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

ice maker freezes up

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Model rf28jbedbsg ice maker freezes up and ceases to function until it is manually thawed.What is the cure as it worked fine for the first year.

 

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Samsung Moderator
Samsung Moderator

Re: ice maker freezes up

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We are sorry that you are experiencing this. Here are some troubleshooting steps that may resolve this:

http://www.samsung.com/us/support/troubleshooting/TSG01001012/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

RF28JBEDBSG/AA Ice Maker Freezes

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My 22 cubic ft. Counter Depth 4-Door French Door Food Showcase Refrigerator MODEL NUMBER: RF22KREDBSG/AA has two issues both have to do with ice and leaking water. The Ice cubes get all jammed up inside the ice maker and freezes completely.  This is less than 2 years old and it keeps doing this.  There has to be a fix for this.  Can you please let me know how to get this repaired so that we can use this. 

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Honored Contributor

Re: RF28JBEDBSG/AA Ice Maker Freezes

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Can I have your serial number via private message?

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Constellation

Re: RF28JBEDBSG/AA Ice Maker Freezes

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I have the same issues with my refrigerator. I've only had mine for a little over a year and I've been dealing with it for at least 8 months. I should've returned it the first time it happened. I love the design of it but hate that water gets everywhere and it stops making ice when it freezes over. Is there a fix for it?

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Astronaut

Temperature is set too cold I had same problem

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Temperature is set too cold I had same problem

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