Hello, There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Let's see if we can get this resolved for you.
Check to see if there is ice in your ice bucket.
If there is ice in your ice bucket, but it won't dispense, see the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Verify the ice maker is turned on.
Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit.
Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Check the dispenser's water pressure.
- Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
- If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.
If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.
Reset the ice maker.
- There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
- Press and hold the test button until you hear a chime (which may take up to 10 seconds).
- The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
- At the end of the test, another chime will be heard.
Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.
Allow 24 hours after the reset for ice production to get back to normal.
- You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
- Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. http://bit.ly/33ipYnO
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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