userprt8cnLU0u - You can find steps for this in this article for your model: http://www.samsung.com/us/support/troubleshooting/TSG01001012/
I had the same issue, I was able to pull it open enough and aimed the hair dryer at the crack, eventually it popped open all the way. Make sure to put down some towels.
I feel your pain! My Samsung refridgerator is the worse applicance I own. I paid over $2k and I have had nothing but problems with it. After my 3rd time of the coils freezing up, and paying for the thaw out in the refridgerator, I finally figured out how to fix it myslef. I lost all my food in the refridgerator and freezer 3 times! Now my ice maker continues to freeze up at the dispenser. I have been lucky enough to catch it in other times to be able to able to remove the tray but this time it is so froozen I can't remove even the tray. I hope I don't lose all of my food again. I would never buy another Samsung appliance. This is ridiculous.
Will be the next RF25HMEDBSG/AA
We’ve had the exact same recurring problem with our icemaker, since about 6 months after purchase. A tech has been out and replaced the icemaker and ice bin, etc. It continually freezes up. I’ve used the bubble wrap. No help. I have been defrosting it every Friday for months, and that has been effective, until this last week. Now, nothing. We are so sick of this beautiful, but defective refrigerator. $2,500 and so little to show for it! I’ve read all the different sites/posts, so I’m not hopeful about any solution, short of the class action suit, which I’ll be following closely. Lesson learned. No more Samsung products for this household. Our Samsung tv has been relegated to the guest room, where we don’t have to see it. Shopping for a GE refrigerator now. My Samsung smartphone will be traded in for an iPhone. What a sad joke.
I also have a 4 door flex which we purchased new in early 2017. Within a year we had started to have problems with the icemaker frosting up and not producing ice. I had called twice in 2018 and they sent someone out to repair it. However both times within a few months it went back to doing the same thing. One of the repair guys told me that it was because there was not a good seal between the refrigerator and the icemaker. I recently complained again. (It has been out of warranty for a year now.) This time they wanted to send someone out but said that there would be a charge for it. I was very adamant and told them that I know from this and other forums that everyone had this problem at which time he said that if there was a problem with the icemaker which was my fault that they would have to charge me for the repair. This time they sent out a very knowledgeable repair guy from Dish. When I first talked to them they said that there would be a charge. After they called Samsung they reiterated the same thing that if I caused something there would be a charge. Once here the repairman had replacement parts which he installed and while it was disassembled he proceeded to seal the gaps between the refrigerator and the icemaker. He then reassembled the entire icemaker with some new parts which he brought and left. The service took 1-1 1/2 hours. It has now been over a month and the icemaker still has NO frost build up and makes great ice consistently. The icemaker tray is always full of ice and I have been checking for frost regularly. This was the third attempt and it looks like they now know what needs to be done to fix the problem permanently!
Thank you Samsung!
Monitored the temp in the area between the refrig and ice maker and it was well above freezing. I cut an oval ring 1/2in thick to fit out of a new soft sponge and worked it inside of the white gasket between the refridge and freezer. Seals really nicely now and temp stays below freezing. Hoping this solves the problem long term. They could easily make these for $.01 and send them out free as an engineering upgrade. Or I could make them for .01 and sell them for $25 and retire early.