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Constellation

Re: Ice Maker Keeps Freezing

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I have this same problem with my RF28JBEDBSR.  I've had it around 2 and a half years and for the last 6 months or so I need to get a hair dryer out  and de-ice the ice maker every 2 to 3 weeks.  I hope a solution has been found as otherwise the refrigerator has been good.  I've tried all the other suggestions online such as the defrost cycle etc. but no joy. Finally found this forum!

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@user0Z0uqK9lIO Please send a private message with the serial number so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice Maker Keeps Freezing

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My Ice Maker is freezing all the time.   I am constantly having to use a hair dryer or defrost the entire machine.  Help!

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Constellation

Re: Ice Maker Keeps Freezing

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Not sure if this will help your exact situation but I had the same problem with the ice maker. As most here have done I searched all over the Internet for a fix. I tried the leveling, tried the caulking of the icebox, etc, and even prayed with no luck. Ice maker would freeze up again and again.  I placed a call into Samsung support and they sent a tech out to the house the next day. He ordered some parts and returned 2 days later to install. The parts included a new ice maker and related parts. However, the most important part was the installation of a new computer board in the back of the fridge. Tech told me that essentially the updated computer board adjusts the fridge defrost cycle. In other words, it will now tell the fridge to send a heat signal to the ice maker every so often so that it will no longer freeze. Tech informed me that he has yet to have a callback after installing this new Samsung recommended fix. Not sure if this will address all models and specifically yours but it did fix mine. For the record, my model # is RF28NHEDBSR/AC.  Good luck!

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Astronaut

Re: Ice Maker Keeps Freezing

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Did you ever youtube it

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Constellation

Re: Ice Maker Keeps Freezing

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Samsung is asking for model?  And "jump to solution" is a joke.  This is all over the internet and there's at least a couple of class action lawsuits.   Apparently, Samsung is notorious for lousy ice makers.  I called Samsung to get some help / solution, and all I was told is that they would schedule a tech.  Never did, I'm out of warranty, the problem started after.  Our neighbor and we bought the same refrigerator at the same time, theirs has the same problem.  Fortunately, the rest of the refirgerator has been reliable and I'm happy with that.  But I think i't disgusting that the ice maker has to be defrosted every couple of weeks and their response is only to provide the model, like they are unaware that there's a problem.

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@cinco3209 Please send a private message with the model code and the serial number of your refrigerator so I may look into this further for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice Maker Keeps Freezing

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I have the same problem. My fridge, just out of warranty, no longer has a functional ice maker. My model no. is: RF28HFEDBSR. It cost almost $2K at Home Depot. This is absurd. Can someone please help! It seems like these problems are well known and should be offered a solution!!!

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Constellation

Re: Ice Maker Keeps Freezing

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I've had the same problem for several years. I just found out there is a class action suit, which brought me here.

Ice Maker freezes over every week. Also, dripping of water from the front is a regular occurance.

 

I'm not able to turn down the water pressure because of where the line feed is located.

I usually have to use hair dryer to defrost.

 

Very disappointing.

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Constellation

Re: Ice Maker Keeps Freezing

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Hello,I have the RF30HBEDBSR model with the same issues, originally I had the extra warranty (expired) and they did replace it, problem cam eback a few months after that, this is really upsetting, I can't even get ice out my own home, ice machine cost about $ 120 plus labor it is about $ 250.00 for something that it will happen again, it is not fair to the consumer that this is happening to us, definetly is a defective issue from Samsung across the board, they should be able to exchange them for free.

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