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userwfid6XiLd8
Constellation

Ice Maker Keeps Freezing

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I have a super fancy Samsung smart kitchen, including the fridge with the screen. The ice maker on the fridge keeps freezing! It looks like ice is getting stuck while it tries to fall into the bucket below but there is always a big chunck of ice up top, just stuck there. We are constantly having to defrost it, remove the ice and then within a week or two it is frozen again. I am so upset and cannot believe we spent so much money on an appliance that continues to fail. Has anyone found a fix for this? 

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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118 REPLIES 118
Samsung_9bD38RJ
Astronaut

Yes same thing with me

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Yes same thing with me

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userENJWWlZ5G1
Constellation

Re: Ice Maker Keeps Freezing

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I, too, have a Family Hub fridge that has the ice maker freezing problem. The ice maker was replaced approx. 1 year ago and all gaps sealed with silicone. The only improvement has been the unit no longer leaks water into the fridge compartment. I have to use a hair dryer on the ice maker about once every two months, or less. I don't remember reading in the owner's manual about needing to thaw the ice maker with a hair dryer!

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DCSTRATO
Asteroid

Re: Ice Maker Keeps Freezing

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I finally fixed mine by turning the water pressure down to a crawl.  Still enough to fill a glass slowly.  But it also fills the ice tray slowly and does not splash water and freeze the defrost vent closed.    Been working perfectly since early August.   Worth a shot if you have tried everything else.   Just totally thaw it all out completely one more time and adjust the water valve to where you notice a difference in the flow to a glass.   Good Luck

Cheers
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userfIPOTVJlmO
Constellation

Re: Ice Maker Keeps Freezing

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Where is the option to turn down the water pressure?

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userkbdE8NRLEz
Constellation

Re: Ice Maker Keeps Freezing

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Can you look into this for me?  I have my model and serial number.  This appears to be a very common problem.  Is this covered under a recall for a defective product?

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Samsung Moderator
Samsung Moderator

Re: Ice Maker Keeps Freezing

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@userkbdE8NRLEz So that we can look into all options for you can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userKVTFYKJZLx
Asteroid

Re: Ice Maker Keeps Freezing

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Same thing with mine, it’s a year old. Been giving us problems for 3 months now. Not happy at all. 

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userZAV5PFFpQR
Astronaut

Re: Ice Maker Keeps Freezing

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Have the same issues with mine !!! Do a forced defrost . On front door , hold lighting button & freezer button down simultaneously for approximately 10-12 sec until you hear beeps,  then screen will go blank and there will be letters appear , press lighting button until screen displays FD . It is now in forced defrost mode !! It will continue to beeps for approx 20 min while it's doing the defrost method , be sure to put a towel down to catch any water . Once beeping stops , you are good to go !! Good luck hope this helps .

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