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tsedgwick
Astronaut

Ice Maker Leaks Water

We have had our Samsung RF30HBEDBSR refrigerator for 16 months.  Two months ago the icemaker started leaking water out of the front door and into the refrigerator itself.  The month before that we spent $350 to have the cooling fan replaced inside the unit.  I have chatted with the Samsung help desk and opened a ticket with Samsung and received no response from them.  How can a refrigerator that cost over $2500 have this many problems in less than 1 1/2 years!  I have researched it and found over 2000 complaints with the icemaker and Samsung said thanks for information we were unaware of the issue.  

 

It is evident that Samsung is in over their head with appliances.  Has anybody had any luck with getting Samsung to stand behind their products?

107 REPLIES 107
Samsung Moderator
Samsung Moderator

Re: Ice Maker Leaks Water

Hi tsedgwick. Has the water filter been changed recently?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userVx7W4Bhbej
Constellation

Re: Ice Maker Leaks Water

My ice maker leaks when it fills the tray. It is a year old. It has never leaked before. I recently changed the water filter, which is why your comment caught my attention. It doesn’t leak at the filter. I would say it started leaking about 3-4 days after I changed the filter. I pulled out the ice collection tray and noticed that there was a lot of ice around the inside of the compartment, like water had been pouring out where it wasn’t suppose to and then froze. I cleaned it out with a warm wash cloth and then defrosted the ice maker with a hair dryer set on low.  The ice maker leaked a lot right away when it would run water to fill the tray. Since then it has leaked less and less. It hasn’t leaked at all the last few days. What would cause that?  Is the problem fixed?

 

Thanks

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Samsung User
Astronaut

Re: Ice Maker Leaks Water

I have the same issue! 

I have a French Door style fridge (Model RF28HMEDBSR/AA) where the ice dispenser/water dispenser has a slow drip leak. It requires that I put a paper towel on the door to help soak up the water and I have to change it once or twice a day. Total pain. My unit is 15 months old. 

This is not a "chute is clogged with crushed ice" issue as I only use cubed. 

Samsung chat was not helpful in addressing the issue. 

I found this YouTube video that might solve the trick so I wanted to pass it along in case it helps. I'll be trying it today. 

https://www.youtube.com/watch?v=WXL2sDGFkR0

Good luck!

A simple fix for leaking ice maker in Samsung refrigerator.
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usermmvwTamCeF
Constellation

Re: Ice Maker Leaks Water

I have the very same issue as well - its clear the rubber seal is not sealing the gap between the door and the ice maker - I have been searching for a replacement part for the seal to no avail and might need to resort to the bubble wrap fix as well....

 

Samsung....any response?

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DGSmith
Constellation

Re: Ice Maker Leaks Water

I have the same problem with water leaking at the seal from  the front door chute to the bottom of the ice maker.  Has Samsung come up with a permanent fix for this problem yet, my Samsung refridgerator model number is RF263BEAESR.  Thank goodness I have a 5 year maintenance program through Best Buy because I have needed it twice with this refrigerator and the refridgerator is not yet a year old.  Look's like I am going to call them again to work on this problem.  I am loosing confidence in Samsung products.

 

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Ultrab20
Constellation

Re: Ice Maker Leaks Water

I have a brand new, installed 4 days ago rf23m8070sr/aa refrigerator and I woke up this morning to a puddle on my brand new floors.  I have the 5 year plan from Lowes and they have contacted Samsung to send a technician out.  It looks like the ice maker is leaking water slowly into the ice pan, then it is leaking into the door dispenser and leaking out on the floor.  

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userQXQCiRkZAI
Constellation

Re: Ice Maker Leaks Water

I have the exactly same issue. Water drips from the ice maker into the ice dispenser unit. The fridge is 3 yrs old, that was included with the house purchase. I'm trying to get it repaired under the home warranty but I have a feeling this might not work, based on the 1 star yelp rating of the repair center by 40+ reviewers. I think for some reason the ice is not getting formed, which is causing more water to get added to ice maker causing it to overflow and drip into ice reservoir below it. The flapper of the ice dispenser should be air tight, but when enough water accumulates above it, the water pressure causes it to open and leak water and let air into the fridge, raising the inside temp futher higher. Please let me know how was your leak fixed.

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user4lfK1Yscai
Constellation

Re: Ice Maker Leaks Water

I have the same issue  with my Samsung French door refrigerator. It leaks water through the door, and there is water on the white seal. Has Samsung resolve this issue? Is there a fix? Is there a recall? I have put paper towels in the ice and water area of the door to absorb the water that leaks. Thank you. 

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userZNuTgnrj60
Constellation

Re: Ice Maker Leaks Water

Thank you for the possible fix on this. Ours is doing the same thing, worth a try. Thanks again.
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