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Constellation

Ice Maker - Not making ice

Hi, 

 

I have the following fridge:

MODEL NUMBER: RF28JBEDBSR/AA

SERIAL NUMBER: <Hidden>

 

The ice maker complete assembly was replaced while under warranty by Samsung. Recently, the ice maker stopped working. There is no ice build-up or frosting at all, but it's not making ice. Based on recommendations I had the ice maker assembly replaced (it is now out of warranty). That did not solve the problem. The water supply line seems fine and resetting has not worked. 

 

Please help.

Genaro 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Ice Maker - Not making ice

I recommend getting a service technician to have another look at this. Send any previous ticket numbers via private message or call 1-800-SAMSUNG directly to get started.







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