Hello, I apologize for the issue reported, can you provide the full model code for the refrigerator? I would recommend trying to reset the ice maker itself and I have provided the troubleshooting link here: ice maker for review. Regrettably, if the troubleshooting steps do not correct the issue service is recommended and you can send your full model code and serial number in a private message here: PM link or locate a local service provider here: Service link within your area to review those service-related options.
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