Original topic:

Ice Maker dispenses ice is a sheet of ice not cubes

(Topic created: 09-11-2021 01:21 PM)
useriLATDGiUc1
Astronaut
Options
Kitchen and Family Hub

The ice maker located in my freezer has now started only dispensing ice cubes in a single sheet and not breaking them up into individual cubes when they are released.  How can I fix this?

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Hello, I apologize for the issue reported, can you provide the full model code for the refrigerator? I would recommend trying to reset the ice maker itself and I have provided the troubleshooting link here: ice maker for review. Regrettably, if the troubleshooting steps do not correct the issue service is recommended and you can send your full model code and serial number in a private message here: PM link or locate a local service provider here: Service link within your area to review those service-related options. 


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