Original topic:

Ice Maker issues

(Topic created: 03-09-2024 09:42 AM)
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cliff142
Constellation
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Kitchen and Family Hub

I have a 2 year old RS27T5200SR where the ice maker is only forming partial cubes and then dumps the water in the bucket.  The bucket and  then fill with a solid block of ice, so I know the freezer is cold enough.  Temp set for 0F (tried -5F also).  Why is the tray dumping early?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be a cause for concern with your ice maker doing this.  You can try the troubleshooting in the following link to see if this will help: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.

 

But if it does not this is something that will require service. I would recommend either calling in at 1 (800) 726-7864 or using the following link to get set up for service.

 

https://www.samsung.com/us/support/service/locations/ 

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I see how this can be a cause for concern with your ice maker doing this.  You can try the troubleshooting in the following link to see if this will help: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.

 

But if it does not this is something that will require service. I would recommend either calling in at 1 (800) 726-7864 or using the following link to get set up for service.

 

https://www.samsung.com/us/support/service/locations/