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Astronaut

Ice Off function won’t disable, reset function still makes ice

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Model RF4287HARS:

 

Ice Off light will not disable. Have pressed the “Crushed Ice” button up to 20 seconds, have reset the ice maker by pressing the reset button (which makes ice), have performed a reset by pressing power freeze + power cool and have unplugged and plugged back in.

 

Exactly 1 year ago, to the week, the board was previously replaced due to similar issues. 

 

What is the next trouble shooting option? 

 

If it’s another board, what’s the underlying condition? 

 

Help! 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Ice Off function won’t disable, reset function still makes ice

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You have completed all of the troubleshooting. The next step would be to have a service technician look at the fridge. A service tech would be the only one able to answer the question of the underlying cause. You can locate an authorized service technician here: http://www.samsung.com/us/support/service/location

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1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: Ice Off function won’t disable, reset function still makes ice

JUMP TO SOLUTION

You have completed all of the troubleshooting. The next step would be to have a service technician look at the fridge. A service tech would be the only one able to answer the question of the underlying cause. You can locate an authorized service technician here: http://www.samsung.com/us/support/service/location

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