To everyone who has a jammed ice bin, I have found that it is probably frozen to the ice maker. Search YouTube for a video on Samsung Forced Defrost and watch carefully.
After I did that, I was able to free the bin with still some effort. But there was ice all over the place. I used a plastic scraper and a 2 cup measuring cup with boiling water to clear everything.
I am not saying this is the long term answer but it will get you up and going again after the defrost and cleaning.
This is more than I ever saw from a Samsung rep in this community.
PS - also search for Samsung Refrigerator Class Action Suit.