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userxRnFBuVj0f
Constellation

Ice bucket frozen to the housing with ice on bottom edges

I have RF28R7351 for reference with a similar ice maker to many recent models. The ice maker produces ice fine, but the bucket continues to get stuck with ice forming outside of the bucket in the back and bottom edges. Only a hairdryer helps unfreeze the ice dam and allow the bucket to come out. I do not see any freeze trails as though there is a leak from the top. Any tips, tricks, or experiences out there?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Ice bucket frozen to the housing with ice on bottom edges

Hey there! I would try this link and see if it works out for you Smiley Happy

 

http://www.samsung.com/us/support/troubleshooting/TSG01001012/


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userZNykaYlcHq
Constellation

Re: Ice bucket frozen to the housing with ice on bottom edges

That link just says to call Samsung... Nothing helpful at all.  I have the same problem. @SamsungAl How do you run the forced defrost mode on aRF28R7351SG/AA?  That would be helpful info.

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