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Ice drawer is completely frozen in place in new refrigerator

Our RF28R7201SG is only several months old and the ice maker stopped working and the bucket assembly cannot be removed. It will not budge in the slightest let alone lift up to clear the latch on the bottom. It is completely frozen in place. Samsung STILL has not fixed this design flaw?  Does this model have a force defrost or how do we get the bucket out without unloading and thawing out the whole thing?  We bought at Home Depot, has anyone had any success getting somebody to take responsibility for this disastrous engineering failure?