We have a Samsung refrigerator model #RF4287HARS we found water leaking out of the right bottom freezer onto our floor and found a build up of ice under the freezer drawer. About every 2 months I have to remove a 3/4" sheet of ice or the drawer will not shut and everything gets frosted. Please advise what we should do next as this seems to be recurring every 2 to 2.5 months. Thank you.
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.
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