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Asteroid

Ice maker freezing up

So frustrating every 3 weeks I have to chisel ice out to get ice maker to work again. This last time worked on it for over 1/2 and can't get ice  off gave up. I have been reading and know this is a design flaw so shouldn't Samsung cover it? Any suggestions 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Ice maker freezing up

I can see how this may be frustrating. 

 

When was the last time you changed your water filter?

Have you tried to reset the ice maker?

Is the unit leveled? (see link below)

https://www.samsung.com/us/support/answer/ANS00062321/


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Asteroid

Re: Ice maker freezing up

Just changed filter and it is level not sure where  reset button is

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Samsung Moderator
Samsung Moderator

Re: Ice maker freezing up

Can you provide the model number for the refrigerator?


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Asteroid

Re: Ice maker freezing up

Rf323tedbsr/aa

model number

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Samsung Moderator
Samsung Moderator

Re: Ice maker freezing up

The reset, or test button, is on the right side of the ice maker mechanism.


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