I have a Samsung refrigerator,, the ice maker constantly requires me to be defrost it with a hair dryer. Even when it isn’t frosted over, the ice gets stuck and causes a back up and the ice freezes into a mass of ice. This is a common problem because I know at least two people with exactly the same problem so I know you know about this design flaw. What needs to be done to correct this problem.
I’m sorry you are experiencing these symptoms. Have you tried the following?