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userOOCKQllSrd
Constellation

Ice maker frosted

I have a Samsung refrigerator,, the ice maker constantly requires me to be defrost it with a hair dryer. Even when it isn’t frosted over, the ice gets stuck and causes a back up and the ice freezes into a mass of ice.  This is a common problem because I know at least two people with exactly the same problem so I know you know about this design flaw. What needs to be done to correct this problem. 

model RF28HMEDBSR/AA 

S/N  <hidden>

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Ice maker frosted

I’m sorry you are experiencing these symptoms. Have you tried the following?

 

https://www.samsung.com/us/support/answer/ANS00062321/

http://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice


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userjxx1xgtjxm
Constellation

Re: Ice maker frosted

Hello there I am having the sam problem but now it's freezing everything inside my fridge into ice blocks. Not sure what to do 

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