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userPuUlT8CX5C
Constellation

Ice maker frosting and stopping

My 4 door bottom freezer refrigerator that is 3 years old has had ice maker problems since the first year after we purchased it. It collects ice under the freezing unit above the ice. It gets a large block of ice around the connection of the ice maker with the fan and drain piece. The ice gets small and melted and it drips water out of the door. We have defrosted multiple times but it happens faster and faster each time. We have resorted to buying bags of ice because we only get about one week of ice before the problem starts again. 
Help!

6 REPLIES 6
usert6kgHx0Qpa
Constellation

Re: Ice maker frosting and stopping

The same thing happened to our 6 month old samsung refrigerator so when we called samsung they said it was a technical issue and gave us a refund under warrenty.

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userPuUlT8CX5C
Constellation

Re: Ice maker frosting and stopping

But my fridge isn't under warranty. 😔 sad face

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Samsung Moderator
Samsung Moderator

Re: Ice maker frosting and stopping

I am sorry that you are experiencing these symptoms. Do you mind providing me with your full model code?

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userPuUlT8CX5C
Constellation

Re: Ice maker frosting and stopping

Rf28jbedbsg/aa

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Samsung Moderator
Samsung Moderator

Re: Ice maker frosting and stopping

Have you tried resetting the ice maker? I have inserted a link that may also help with this

http://www.samsung.com/us/support/troubleshooting/TSG01001012/

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userPuUlT8CX5C
Constellation

Re: Ice maker frosting and stopping

Yes. I have tried every solution I could find online and at Samsung. 

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