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TheBud
Asteroid

Ice maker is frosted over

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The ice maker on our new Samsung 4-Door Flex refrigerator (model # RF28K9380) has already frosted over and will not make ice.  How do you defrost the ice maker?  Is it normal to have frosted over so fast?  It has only been a month.

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TheBud
Asteroid

Re: Ice maker is frosted over

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I had contacted Samsung support, which were of no help whatsoever.  They suggested resetting the ice maker.  I tried it and it did not work, which is why I had turned to this forum.

 

I did not want to defrost the entire fridge/freezer.  At first, I tried putting narrow containers of boiling water in the ice maker, but it did not work.  So, I pulled out the hairdryer.  It worked great.  Be ready with some towels though.  It melts fast.

 

To do this, pull out the bottom drawer before starting and put a large towel on the (inside) bottom of the fridge.  Put a small towel in the bottom of the ice maker.  Then begin with the hairdryer.  It doesn't take long, but be sure to melt the ice behind the ice maker (inside).  Once you start melting the ice, you can feel it in the back of the unit.  It gets pretty hot in the ice maker pretty fast.

 

Once defrosted and dry, reset the ice maker and re-insert the tray.  Samsung has a great diagram on how to reset the ice maker.  I cannot find the link, but it has very helpful pictures on how to reset it.  Maybe the Samsung Moderator could post the link in a reply.

 

That did the trick - until next time.  We are making ice again.  I just now opened up the ice maker - and I am happy to report that I don't see any frost building up - and a full tray of ice.  Hopefully, the problem is solved.  Good luck.

 

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42 REPLIES 42
Black Hole

Re: Ice maker is frosted over

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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userTFpAYywz3r
Astronaut

Re: Ice maker is frosted over

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Where are the instructions to reset the ice maker?

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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What's the model of your fridge?  That way we can get you the proper instructions.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userqveSjxeaQB
Constellation

Re: Ice maker is frosted over

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Mine is doing the same thing.  2 months old.  Chatted on-line to Samsung last night.  3 different links.  Still do not know why it  is happening after only 2 months.  Sounds like a fault of the design.

 

I have to defrost and reset; I will try this when I have some time this week-end.  If it happens again, calling for a tech out for warranty

 

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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Please keep us posted if you need us to set that up.    


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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TheBud
Asteroid

Re: Ice maker is frosted over

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I had contacted Samsung support, which were of no help whatsoever.  They suggested resetting the ice maker.  I tried it and it did not work, which is why I had turned to this forum.

 

I did not want to defrost the entire fridge/freezer.  At first, I tried putting narrow containers of boiling water in the ice maker, but it did not work.  So, I pulled out the hairdryer.  It worked great.  Be ready with some towels though.  It melts fast.

 

To do this, pull out the bottom drawer before starting and put a large towel on the (inside) bottom of the fridge.  Put a small towel in the bottom of the ice maker.  Then begin with the hairdryer.  It doesn't take long, but be sure to melt the ice behind the ice maker (inside).  Once you start melting the ice, you can feel it in the back of the unit.  It gets pretty hot in the ice maker pretty fast.

 

Once defrosted and dry, reset the ice maker and re-insert the tray.  Samsung has a great diagram on how to reset the ice maker.  I cannot find the link, but it has very helpful pictures on how to reset it.  Maybe the Samsung Moderator could post the link in a reply.

 

That did the trick - until next time.  We are making ice again.  I just now opened up the ice maker - and I am happy to report that I don't see any frost building up - and a full tray of ice.  Hopefully, the problem is solved.  Good luck.

 

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userwTVdbt10kl
Constellation

Re: Ice maker is frosted over

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thanks so much for posting your procedure. I'm going to give this a try before I send my ice pick and hot air gun schematic to samsung corporate engineering so they can start shipping every refrigerator with these critical accessories.

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TheBud
Asteroid

Re: Ice maker is frosted over

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Found this:

 

Important: Do not reset your ice maker more than one time in a 24-hour period.  This can result in the ice tray over filling.  If the ice tray over fills, water will pour directly into the ice bucket and freeze.  If the ice bucket is frozen you will not be able to dispense ice.  A frozen ice bucket can also lead to the ice maker itself freezing over.  This will cause the ice maker to stop working and service will be required.

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usermJxBTDXPjw
Constellation

Re: Ice maker is frosted over

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hey samsung!   why are we having to do this in 2018 with such an expensive refrigerator?!?!?

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