I also have a 4 door flex which we purchased new in early 2017. Within a year we had started to have problems with the icemaker frosting up and not producing ice. I had called twice in 2018 and they sent someone out to repair it. However both times within a few months it went back to doing the same thing. One of the repair guys told me that it was because there was not a good seal between the refrigerator and the icemaker. I recently complained again. (It has been out of warranty for a year now.) This time they wanted to send someone out but said that there would be a charge for it. I was very adamant and told them that I know from this and other forums that everyone had this problem at which time he said that if there was a problem with the icemaker which was my fault that they would have to charge me for the repair. This time they sent out a very knowledgeable repair guy from Dish. When I first talked to them they said that there would be a charge. After they called Samsung they reiterated the same thing that if I caused something there would be a charge. Once here the repairman had replacement parts which he installed and while it was disassembled he proceeded to seal the gaps between the refrigerator and the icemaker. He then reassembled the entire icemaker with some new parts which he brought and left. The service took 1-1 1/2 hours. It has now been over a month and the icemaker still has NO frost build up and makes great ice consistently. The icemaker tray is always full of ice and I have been checking for frost regularly. This was the third attempt and it looks like they now know what needs to be done to fix the problem permanently!
Thank you Samsung!
Monitored the temp in the area between the refrig and ice maker and it was well above freezing. I cut an oval ring 1/2in thick to fit out of a new soft sponge and worked it inside of the white gasket between the refridge and freezer. Seals really nicely now and temp stays below freezing. Hoping this solves the problem long term. They could easily make these for $.01 and send them out free as an engineering upgrade. Or I could make them for .01 and sell them for $25 and retire early.
We purchased this refrigerator on 5/21/17 and the ice maker started frosting over about 8months ago. We read some threads where you can defrost it then it will be ok. Ours keeps freezing and now it won’t let you change between water and ice. Any suggestions?
HELP!! I have seen many many posts with this issue, frozen ice maker. I have the French Door, counter depth 2-drawer fridge which I've had for a little over 2 years. The problems with the ice maker started just after the first year. I've tried to stay on top of it every month which is a pain given I paid $4k for this unit. This time it's really frozen and I cannot get the ice bucket out to use my hair dryer. After searching YouTube I found that I can put it into defrost mode which I tried. All I got was a single beep and 2 zeros which did nothing to the icemaker. Would someone please tell me how to put my particular model into forced defrost mode? I will not call Samsung after all the wasted time doing so that others have posted, so I'm relying on the good community to advise me.
I have 6 mon old RF28JBEDBSR/AA refregirator and just recently stopped making ice.
This is the same issue others reporting here, freeze-up issue. The Samsung Care+ technitian came over today and replaced the upper unit where all iced up section with brand new unit and also he open the back of fridge and installed something there. He said it is a new processor.
My frige is now start making ice but this is still Day 1 after this fix so I will keep monitoring the situation.
Got the same model and we've had it for more than one year. This week, there was no ice and see ice on the underside of the ice maker after taking out the bucket/tray. Trying to find the "rd" defrost mode on this model since it seems to help at least temporarily. Still can't find the right panel combinations...